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Utah airport information for drivers

To ensure a smooth airport experience for you and your passengers, make sure to familiarize yourself with the rules below. Tap each link to jump to detailed instructions on each section:
The following information applies to all airports:
Airport officials will issue administrative citations to drivers who do not follow the rules. You are responsible for paying any tickets you receive for violating airport rules and regulations.
Note: The time you spend waiting in an airport queue won’t be counted towards the 12-hour limit.
Lyft emblem
  1. Keep your Lyft emblem displayed in your lower right hand (passenger side) of your front windshield at all times while giving Lyft rides.
  2. If you are giving a non-Lyft ride at the airport, make sure to remove your emblem before entering airport property.
  3. If you’ve just been approved to drive, you should receive your Lyft emblem shortly. If you didn't get one or need a new one, place an order in your Dashboard. While waiting for it to arrive, you may print a temporary emblem.
Image of the Lyft emblem.
Conduct at the airport
  1. Do not stop or pull over in crosswalks.
  2. Do not park in red zones or taxi/shuttle areas unless otherwise specified in the rules above.
  3. Always follow instructions given by airport personnel.
  4. If you run into any trouble, like a regulatory citation, reach out to our Support team. We're here to help 24/7.
Waybill
  1. Airport authorities may ask you for a waybill, which shows your latest ride. Click here to learn how to access your waybill.
Permitted Airports
Drivers on the Lyft platform are responsible for knowing and following all airport regulations in order to avoid receiving administrative citations from the airport. Lyft is available at the following airports in Utah:
Salt Lake City International Airport (SLC)
This image is a map of the SLC airport staging area.
Waiting for requests:
  1. Wait in the designated Staging Area. Only drivers within the TNC Holding Lot are added to the queue.
  2. The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  3. If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  4. Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
  5. Driver cancellations and missed requests do affect your place in line. You can miss or decline up to 3 rides before getting placed at the back of the queue.
  6. You can view your place in line in the app. Learn how to view your position in the queue here.
Map of Salt Lake City International Airport
Pickups:
  1. Beginning 9/15/2020, pick up passengers in front of the new terminal building in the middle lane (lower level) at the designated rideshare pickup area as pictured above.
    1. The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport.
  3. Do not pick up passengers at the curbside terminal entrance.
  4. Do not wait or circle back at the airport if the passenger is delayed. Instead, proceed to the staging area.
  5. Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.
  6. Express Match Zone: While waiting for requests, you may receive an in-app notification directing you to head toward the terminal. While en route, you may receive a ride request. If you do not, you are permitted to wait at the curb until you are matched to a rider. The designated waiting area is at Level 1, Curb 2 at columns 6B. (All drivers looking to do an airport ride should still start at the staging area. Do not go straight to the curb unless directed to do so by the app)
Drop-offs:
  1. Beginning 9/15/2020, drop off passengers in front of the new terminal building in the middle lane (lower level) at the designated rideshare drop-off area as pictured above.
  2. Do not wait at the airport after drop-off. If you'd like to wait for additional request, head to the staging area.
St. George Regional Airport (SGU)
Map of St. George Regional Airport
Pickups:
  1. Pick up passengers curbside at the north end of the terminal (pictured above).
  2. Do not wait or circle back at the airport if the passenger is delayed when picking up. If your passenger needs more time, kindly ask them to cancel the ride and re-request when they are ready to go.
Drop-offs:
  1. Drop off passengers curbside at the north end of the terminal (pictured above).
  2. Do not wait at the airport terminal or accept additional ride requests after drop-off.
SGU has specific guidelines for driving at the airport:
Personnel
  1. TNC Drivers interacting with Airport customers shall conduct themselves in a businesslike manner and not engage in public disputes or conflicts which would detract from the quality of customer’s experience.
  2. TNC Drivers will not engage in the use of improper language or act in a loud or improper manner when operating on Airport property and/or interacting with Airport customers.
  3. City may bar the Operator from allowing a particular TNC Driver to provide transportation network services pursuant to this Agreement if such TNC Driver is found to have materially violated the requirements of this Agreement or any laws, rules, and regulations applicable to this Agreement.
General Operations
  1. TNC Driver vehicles shall display Operator’s trade dress in a City approved location on the vehicle. The exterior of the TNC Driver vehicles shall not contain any other advertising or solicitation.
  2. TNC Drivers shall pick-up and drop-off customers using only the areas designated by the City.
  3. TNC Drivers shall be prompt in picking up and dropping off passengers and shall not engage in excessive waiting on Airport property.
  4. TNC Drivers shall not park in any area not designated by the City and shall not stage anywhere on Airport property.
All Other Permitted Airports
The rules below for pickups and drop-offs apply to the following airports:
  1. Logan-Cache Airport | LGU
  2. Provo Municipal Airport | PVU
Pickups:
  1. Pick up passengers from Arrivals, at your passenger’s carrier of choice.
  2. Do not wait or circle back at the airport if the passenger is delayed when picking up.
Drop-offs:
  1. Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.
  2. Do not wait at the airport terminal or accept additional ride requests after drop-off.

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