Lyft Direct is a secure bank account and is separate from your Lyft account.
For questions about your Lyft Direct banking account, card or app visit the Help articles in the Lyft Direct app. This includes questions about how to order a new card, or questions about unauthorized transactions on your Lyft Direct card.
If you need help with your earnings on Lyft, your driver account, or Lyft driver app (such as missing Lyft earnings or a wrong payout amount), please contact Lyft Driver support.
Transaction disputes and refunds
For questions about unauthorized transactions on your Lyft Direct card, visit the Help section in the Lyft Direct app to call Lyft Direct Support.
Problems with instant payouts
If your payout method is set to Lyft Direct, your payouts will be deposited to your Lyft Direct account after each ride is completed.
If you don’t see payouts in your Lyft Direct account, go to the Help section of your Lyft Direct app to call Lyft Direct support.