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Hartsfield-Jackson Atlanta International (ATL) Airport Regulations

Lyft is available at Hartsfield-Jackson Atlanta International (ATL) Airport. As long as you follow a few simple ground rules, you're in the clear for both pickups and drop-offs.

As a Lyft driver, you are only allowed to pick up at ATL airport if your vehicle’s age is 2010 or newer, and you have an airport placard. If your vehicle is 2009 or older, you can continue dropping off passengers at ATL as usual — just do not enter the airport staging lot & pickup queue so that you don’t give airport pickups and risk deactivation.

ATL Airport will issue citations to drivers who do not follow these rules. You are responsible for paying any tickets you receive for violating airport rules and regulations.

Review Airport Regulations Do’s & Don’ts

Drivers on the Lyft platform are responsible for knowing and following all airport regulations. As a driver, you must follow the rules listed below in order to avoid receiving administrative citations from ATL Airport.

Lyft Emblem & Airport Placard

ATL

Airport Placard

If you've just been approved to drive, you should receive your airport placard shortly. You should expect communications in the coming weeks regarding the status of your airport placard. This placard must be displayed at all times while on ATL airport property.

ATL placard

Lyft Emblem

Keep your Lyft emblem displayed and visible at all times while giving Lyft rides.

If you are giving a non-Lyft ride at the airport, make sure to remove your emblem before entering airport property.

If you’ve been approved to drive, you should receive your Lyft emblem within a couple weeks. Didn't receive one? Let us know and we’ll look into it. In the mean time, you may print your own temporary emblem.

Lyft emblem


Giving Rides at ATL Airport

Waiting for Requests

ATL
  • Wait in the designated staging area. Only drivers within the designated staging area (1605 Sullivan Rd, College Park, GA 30337) are added to the queue.
  • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  • If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  • Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.
  • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.
  • You can view your place in line in the app. Learn how to view your position in the queue here.

Pickups & Drop-offs

ATL

Pickups

Construction Update: On Tuesday, April 11, 2017 at 9 pm, the outermost lane on the North Lower Roadway will close for a 24 hour period to perform work related to the terminal roadway canopies. All other lanes will remain open. Beginning April 10 you may pick up passengers at the following door locations (near the Baggage Claim): North Upper Level – Door N1, N2 and N3 and South Upper Level – Door S4, S5 and S6.

  • Domestic Terminal: (Unless otherwise stated in the construction update) Door LS2 at South Lower Level, and Door LN1 and LN2 at North Lower Level.
  • International Terminal: Outer curb at Arrivals Level.
  • Do not pick up passengers at the curbside terminal entrance.
  • Do not wait or circle back at the airport if the passenger is delayed when picking up. Head to the Staging Lot and wait there.
  • Short ride bonus: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.

Drop-offs

  • Drop off passengers at Departures, at your passenger’s carrier of choice.
  • Do not wait at the airport terminal or accept additional ride requests after drop-off. Instead, proceed to the Staging Lot.
  • As soon as you've dropped off your passenger, press 'Tap to drop off' in your app and exit airport property. Wait to rate your passenger until you've left the airport.

If You're Approached by an Airport Authority

Authorities at the airport may approach you and ask you for a waybill.

The waybill allows law enforcement officials to see information about your current or most recent ride.

To access your waybill, follow these steps:

  1. Go to your Dashboard*.
  2. Tap Waybill in the left side menu.

*Access your Dashboard either through the left panel menu in the Lyft app, or by going to lyft.com/drive in a web browser.

Waybill

If you run into any trouble, reach out to our Support team. We're here to help 24/7.

ATL Airport will issue administrative citations to drivers who do not follow these rules. You are responsible for paying any tickets you receive for violating airport rules and regulations.

Jazzfest - May 26 - 28, 2017

Jazzfest

When picking up passengers at Jazzfest (taking place at Piedmont Park in Atlanta, May 26 -28), head to the intersection of 10th St. and Charles Allen Dr NE.

See the Jazzfest schedule here for more info about the festival.

See also:

Need something else?

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