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Colorado airport information for drivers

To ensure a smooth airport experience for you and your passengers, make sure to familiarize yourself with the rules below. Tap each link to jump to detailed instructions on each section:
The following information applies to all airports:
Airport officials will issue administrative citations to drivers who do not follow the rules. You are responsible for paying any tickets you receive for violating airport rules and regulations.
Lyft emblem
  1. Keep your Lyft emblem displayed in your lower right hand (passenger side) of your front windshield at all times while giving Lyft rides.
  2. If you are giving a non-Lyft ride at the airport, make sure to remove your emblem before entering airport property.
  3. If you’ve just been approved to drive, you should receive your Lyft emblem shortly. If you didn't get one or need a new one, place an order in your Dashboard. While waiting for it to arrive, you may print a temporary emblem.
Image of the Lyft emblem.
Conduct at the airport
  1. Do not stop or pull over in crosswalks.
  2. Do not park in red zones or taxi/shuttle areas unless otherwise specified in the rules above.
  3. Always follow instructions given by airport personnel.
  4. If you run into any trouble, like a regulatory citation, reach out to our Support team. We're here to help 24/7.
Waybill
  1. Airport authorities may ask you for a waybill, which shows your latest ride. Click here to learn how to access your waybill.
Permitted Airports
Drivers on the Lyft platform are responsible for knowing and following all airport regulations in order to avoid receiving administrative citations from the airport. Lyft is available at the following airports in Colorado:
Aspen Pitkin County Airport (ASE)
A map of the Aspen/Pitkin County Airport detailing pickup, dropoff, and waiting area locations.
Waiting for requests:
  1. Wait in the designated staging area. Only drivers within the designated staging area (pictured above) are added to the queue.
  2. The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  3. If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  4. Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
  5. Driver cancellations and missed requests do affect your place in line. You can miss or decline up to 3 rides before getting placed at the back of the queue.
  6. You can view your place in line in the app. Learn how to view your position in the queue here.
Pickups:
  1. Pick up passengers from Arrivals (pictured above).
  2. Do not wait or circle back at the airport if the passenger is delayed when picking up. Instead, wait in the staging area.
Drop-offs:
  1. Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.
  2. Do not wait at the airport terminal after drop-off. If you'd like to wait for airport requests, head to the staging area.
Colorado Springs Airport (COS)
Map of Colorado Springs Airport
Waiting for requests:
  1. Wait in the designated staging area. Only drivers within the designated staging area (pictured above) are added to the queue.
  2. The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  3. If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  4. Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
  5. Driver cancellations and missed requests do affect your place in line. You can miss or decline up to 3 rides before getting placed at the back of the queue.
  6. You can view your place in line in the app. Learn how to view your position in the queue here.
Pickups:
  1. Pick up passengers from the TNC zone at Arrivals (pictured above), at your passenger’s carrier of choice.
    1. The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport.
  3. Do not wait or circle back at the airport if the passenger is delayed when picking up. Instead, wait in the staging area.
  4. Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.
Drop-offs:
  1. Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.
  2. Do not wait at the airport terminal after drop-off. If you'd like to wait for airport requests, head to the staging area.
Denver International Airport (DEN)
Denver Airport will be undergoing construction for the next 3 years. Keep up to date on current closures that might impact your pick-up, drop-off or route navigation by clicking here.
Map of TNC Holding staging lot at Denver International Airport
Waiting for requests:
  1. Wait in the designated Staging Area. Only drivers within the TNC Holding Lot are added to the queue.
    1. Take a right once you pass the taxis and follow that lane until you get to the parking area outside of the commercial lot building.
  3. The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  4. You can view your place in line in the app. Learn how to view your position in the queue here.
  5. Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
  6. Driver cancellations and missed requests do affect your place in line. You can miss or decline up to 3 rides before getting placed at the back of the queue.
Map of the DEN airport in Denver, CO.
Map of pickups and drop-offs at Level 5 of Denver International Airport
Pickups:
  1. Pick up passengers from Level 5 at Island 5 as illustrated above just past the crew shuttle pick.
    1. Pickup passengers from either the East or West Terminal at Level 5, Island 5 just past the crew shuttle pickup at Zones D & E, as illustrated above.”
    2. The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport.
  3. Do not pick up passengers as the terminal curb. The airport will give you a ticket for doing this.
  4. Please watch this video to see detailed turn-by-turn instructions on how to access the pickup & drop-off locations.
  5. Drivers will need to pass through a physical gate arm in order to access the pickup point (labeled as "Access Gate" above).
    1. When approaching the Terminal, follow the Commercial Vehicles lane. Press the button at the gate for help.
  7. When exiting each terminal there are two exit lanes:
    1. The left lane exits the terminal
    2. The right lane loops around to the other terminal.
    3. Remember, traffic to your right has the right-of-way when exiting Island 5.
  9. Do not pick up or passengers on Levels 4 or 6.
  10. Rematch is a feature that enables you to be matched with additional passenger(s) shortly before or after completing a drop off. This means you can receive a ride request for up to 2 minutes after dropping off a passenger without returning to the staging lot.
  11. Express Match Zone: While waiting for requests, you may receive an in-app notification directing you to head toward the terminal. While en route, you may receive a ride request. If you do not, you are permitted to wait at the curb until you are matched to a rider. The designated waiting area at both terminals is between spots D and E of traffic island 5. (All drivers looking to do an airport ride should still start at the staging area. Do not go straight to the curb unless directed to do so by the app)
  12. Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.
Drop-offs:
  1. Drop off passengers on Level 5 at the passenger’s carrier of choice at the curb of the terminal or on Island 5.
  2. Please watch this video to see detailed turn-by-turn instructions on how to access the pickup & drop-off locations.
  3. Do not drop off passengers on Levels 4 or 6
  4. Do not wait at the airport terminal after drop-off. If you want to accept additional ride requests, proceed to the staging area.
Additional airport rules at DEN:
  1. Obey all traffic laws and posted signs.
  2. Follow instructions from all City and County Denver officials.
  3. No parking on the side of any roadway, including Pena Blvd.
  4. Do not make a U-turn at any intersection.
  5. Do not drive on non-paved areas at any time.
  6. Enter the staging area only from the designated entrance.
  7. Only park in marked spaces while in the lot. There is no parking in the middle of the roadway or thruway, blocking cars in.
  8. If all parking spaces are full, you must exit the lot.
  9. When the lot is closed, please leave until the lot reopens.
  10. Do not throw trash in the parking lot. Please use designated trash bins.
  11. Display your Lyft emblem at all times while at the airport or staging area. Failure to display your Lyft emblem may result in a citation from airport authorities.
  12. Loitering in the terminal area is a violation of airport regulation. Idling at the curb or Island 5 is prohibited and may result in a citation from airport authorities.
Westin Hotel at DEN
Follow the guidelines below when giving rides to and from the Westin Hotel at DEN.
To Enter:
  1. Follow the Terminal West and Garage Parking roadway signs.
  2. Stay in the right lane and veer right at the sign marked "Hotel Check In/Valet"
  3. Drive to the right, towards the Westin sign and proceed to valet.
  4. Take a right into the valet area.
  5. Pick up or drop off your passenger.
To Exit:
  1. Pick up or drop off your passenger.
  2. Exit the Valet area to the right.
  3. Turn right at the stop sign.
  4. Take the roadway eastbound underneath the Transit Center.
  5. Take a right at the end of the roadway to head South.
  6. Proceed to Pena Boulevard to complete your exit.
Durango-La Plata County Airport (DRO)
Map of Durango-La Plata County airport
Waiting for requests:
  1. Wait in the designated staging area. Only drivers within the designated staging area (pictured above) are added to the queue.
  2. The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  3. If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  4. Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
  5. Driver cancellations and missed requests do affect your place in line. You can miss or decline up to 3 rides before getting placed at the back of the queue.
  6. You can view your place in line in the app. Learn how to view your position in the queue here.
Pickups:
  1. Pick up passengers from Arrivals (pictured above).
  2. Do not wait or circle back at the airport if the passenger is delayed when picking up. Instead, wait in the staging area.
Drop-offs:
  1. Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.
  2. Do not wait at the airport terminal after drop-off. If you'd like to wait for airport requests, head to the staging area.
Eagle County Regional Airport (EGE)
Map for Eagle County Regional Airport (EGE).
Waiting for requests:
  1. Wait in the designated staging area. Only drivers within the designated staging area (pictured above) are added to the queue.
  2. The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  3. If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  4. Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
  5. Driver cancellations and missed requests do affect your place in line. You can miss or decline up to 3 rides before getting placed at the back of the queue.
  6. You can view your place in line in the app. Learn how to view your position in the queue here.
Pickups:
  1. Pick up passengers from the designated pick-up area at the terminal curbside (pictured above).
Drop-offs:
  1. Drop off passengers at the designated drop-off area at the terminal curbside (pictured above).
Yampa Valley Regional Airport (HDN)
Map of Yampa Valley Regional Airport
Waiting for requests:
  1. Wait in the designated staging area. Only drivers within the designated staging area (pictured above) are added to the queue.
  2. The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  3. If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  4. Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
  5. Driver cancellations and missed requests do affect your place in line. You can miss or decline up to 3 rides before getting placed at the back of the queue.
  6. You can view your place in line in the app. Learn how to view your position in the queue here.
Pickups:
  1. Pick up passengers from the east end of the terminal as pictured above.
    1. The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport.
  3. Do not wait or circle back at the airport if the passenger is delayed when picking up. Instead, wait in the staging area.
  4. Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.
Drop-offs:
  1. Drop off passengers from the east end of the terminal as pictured above.
  2. Do not wait at the airport terminal after drop-off. If you'd like to wait for airport requests, head to the staging area.
All Other Permitted Airports
The rules below for pickups and drop-offs apply to the following airports:
  1. Grand Junction Regional Airport | GJT
  2. Pueblo Memorial Airport | PUB
  3. Steamboat Springs Airport | SBS
  4. Telluride Regional Airport | TEX
Pickups:
  1. Pick up passengers from Arrivals, at your passenger’s carrier of choice.
  2. Do not wait or circle back at the airport if the passenger is delayed when picking up.
Drop-offs:
  1. Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.
  2. Do not wait at the airport terminal or accept additional ride requests after drop-off.
Prohibited airports
At Colorado airport(s) other than those listed above, operations are currently prohibited — including pickups and drop-offs. This includes (but is not limited to) all airports in the list below:
  1. Montrose Regional Airport (MTJ)
How to redirect a prohibited airport request
If your city's airport is prohibited for pickups, the app will prevent airport pickup requests from being made. If a passenger moves their pin outside airport property, and asks you to come pick them up at the airport, kindly inform them that you are not authorized to, and they'll need to find alternate means of transportation.
Drop-offs can be trickier. If a passenger asks you to take them to a prohibited airport, here are some tips on how to make the conversation go smoothly:
  1. Offer to take them to a nearby destination.
  2. Apologize, and politely cancel the ride. Worried about your acceptance or cancellation rate? Let us know and we'll remove it from that day's summary.
Redirecting Prohibited Airport Rides

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