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Our Support team is available 24 hours a day, 7 days a week. Due to high volume, our response times are longer than usual. To help us assist you faster, please avoid submitting multiple requests. Thanks for your patience.

New Orleans passenger info

In addition to reporting a concern or problem directly to Lyft by tapping 'Contact Support' below, passengers in New Orleans may also register a complaint or concern with the city by calling the Ground Transportation Bureau at 504-658-7170 or emailing

Jefferson Parish Passenger Information

Passengers in Jefferson Parish may also register a complaint or concern with the parish by contacting the Taxi Division:

Jefferson Parish Taxi Division 
Property Maintenance/ Zoning/Quality of Life
1221 Elmwood Park Blvd., Suite 203
Jefferson, LA, 70123
(504) 736-6961

To file a complaint with Jefferson Parish online, please click here:

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