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Louisiana airport information for drivers

To ensure a smooth airport experience for you and your passengers, make sure to familiarize yourself with the rules below.

The following information applies to all airports:

Airport officials will issue administrative citations to drivers who do not follow the rules. You are responsible for paying any tickets you receive for violating airport rules and regulations.

Lyft emblem
  • Keep your Lyft emblem displayed and visible at all times while giving Lyft rides.
  • If you are giving a non-Lyft ride at the airport, make sure to remove your emblem before entering airport property.
  • If you’ve just been approved to drive, you should receive your Lyft emblem shortly. If you didn't get one or need a new one, order one in your Dashboard. While waiting for it to arrive, you may print a temporary emblem.

Lyft emblem

Conduct at the airport
  • Do not stop or pull over in crosswalks.
  • Do not park in red zones or taxi/shuttle areas unless otherwise specified in the rules above.
  • Always follow instructions given by airport personnel.
  • If you run into any trouble, like a regulatory citation, reach out to our Support team. We're here to help 24/7.
Waybill

Airport authorities may ask you for a waybill, which shows your latest ride. Click here to learn how to access your waybill.

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Permitted Airports

Lyft is available at the following airports in Louisiana. Drivers on the Lyft platform are responsible for knowing and following all airport regulations in order to avoid receiving administrative citations from the airport.

Tap each airport name for detailed instructions:


New Orleans Louis Armstrong International Airport (MSY)
MSY Map

 

Waiting for requests:

  • Wait in the designated staging area. Only drivers within the designated staging area (Cell Phone Lot C) are added to the queue. Please note, the City of Kenner can write tickets for drivers parked outside of this locations.
  • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  • If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  • Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.
  • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.
  • You can view your place in line in the app. Learn how to view your position in the queue here.

Pickups:

  • Enter through the “Ground Transportation Center” entrance located to the right of the short term garage entrance and on the left if you were going to baggage claim.
  • Upon entering the garage, turn left after the guard booth (WATCH FOR PEDESTRIANS IN THE CROSSWALK), turn right prior to the vendor parking area and proceed into the TNC / App Based Ride Service parking area.
    • The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport.
  • Trips to and from MSY airport with start or end locations in Orleans Parish are subject to a $33.00 minimum price. This price is what the passenger is charged, and may not reflect driver earnings.
  • Pre-dispatch: While waiting for requests, you may receive an SMS and an in-app note directing you to head toward the terminal. While en route, you should receive a ride request. If you do not, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue. More information on pre-dispatch can be found here.
  • Do not load passengers in the travel lane. Only load when parked in the designated area.
  • Do not pick up passengers at the curbside terminal entrance.
  • Do not wait or circle back at the airport if the passenger is delayed when picking up.

Drop-offs:

  • Drop off passengers at departures, at your passenger's carrier of choice.
  • Do not wait at the airport terminal or accept additional ride requests after drop-off.

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Shreveport Regional Airport (SHV)
SHV Map

 

Waiting for requests:

  • Wait in the designated staging area. Only drivers within the designated staging area are added to the queue.
  • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  • If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  • Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.
  • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.
  • You can view your place in line in the app. Learn how to view your position in the queue here.

Pickups:

  • Pick up passengers from arrivals, at your passenger’s carrier of choice.
  • Do not wait or circle back at the airport if the passenger is delayed when picking up.

Drop-offs:

  • Drop off passengers at departures, at your passenger's carrier of choice.
  • Do not wait at the airport terminal or accept additional ride requests after drop-off.

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All Other Permitted Airports

The rules below for pickups and drop-offs apply to the following airports:

  • Baton Rouge Metropolitan Airport | BTR
  • Baton Rouge Metropolitan Airport | HUM
  • Monroe Regional Airport | MLU
  • Shreveport Downtown Airport | DTN

Pickups:

  • Pick up passengers from arrivals, at your passenger’s carrier of choice.
  • Do not wait or circle back at the airport if the passenger is delayed when picking up.

Drop-offs:

  • Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.
  • Do not wait at the airport terminal after drop-off.

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Need something else?

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