If you change your phone number, don’t create a new account. Instead, update your old account with the instructions below. Creating a new account can cause drivers to lose account and ride data (including star rating or lifetime ride count).
If you are already logged into the app:
Tap on your existing phone number
Type in your new phone number
Don’t forget to save!
If you created your account with a phone number, you can change your phone number with our account recovery feature. Note: this is only possible if your e-mail is verified. To verify your e-mail visit the 'Settings' tab.
Open the app
Tap ‘Get Started’
Tap ‘Have an account and new number?’
Enter your new phone number
Wait for us to send you a verification code, then enter it
Enter your verified email address
Check your email and follow the instructions to recover your account
If you created your account with a phone number but don’t have a verified email, we'll update it for you. Tap 'Contact Support' below and share the following information:
Your old phone number
The new phone number you'd like it changed to
A copy of your driver's license (for drivers) or state-issued photo ID (for passengers)
Contact your service provider if you aren't sure what type of phone number you have.