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Phone software recommendations and settings

We want your experience with Lyft to be the best possible, and making sure the app runs smoothly is key. Here's are the operating system requirements needed to support the latest features and updates.

Operating system requirements

Riders

iOS 10 and Android 5.0 (Lollipop) or higher are necessary for smooth operation of the Lyft app. Check your operating system to be sure it's updated.

While Android version 4.1 (Jelly Bean) may be used, it may not provide the best experience. If your phone won't or can't upgrade to the latest operating system, don't worry. You can still request a Lyft using your mobile browser.

Drivers

If you're driving with Lyft, use iOS 11 and Android 5.0 (Lollipop) or higher. For the smoothest experience with the Lyft Driver app, Android users should run Android 7.0+. Older software may interfere with your ability to give and receive rides.

If your phone can't use its latest operating system, the app may not work properly.

Check with your service provider about upgrading your device.

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Location settings

To track your rides and update you while using the app, you must enable GPS/Location Services on your device and also have a mobile data connection.

iOS

Head to Apple Support to learn how to activate location settings and check your cellular data usage.

Android

To update Location settings for your device:

  1. Tap 'Settings' on your phone's menu
  2. Tap 'Connections'
  3. Tap 'Location'
  4. Toggle the Location on
  5. Select Locating Method to 'High Accuracy'

Read more about location settings for Androids.

To update the Locations Settings for the app:

  1. Tap 'Settings' on your phone's menu
  2. Tap 'Applications'
  3. Select Lyft
  4. Tap 'Permissions'
  5. Toggle the Location on

Menu options change frequently. Consult a technician with your service provider for troubleshooting if you're having trouble with location services.

Accessing your location

If you have Android 10 on your device, you may receive a notification that the Lyft app or the Lyft Driver app has accessed your location in the background:

location_android10.jpeg

This notification is inaccurate. All apps that request location permissions and haven’t adopted the new framework for Android 10 (API level 29) will have this experience by default.

We’re testing changes to adopt the new framework for Android 10 and will release an app update in November. After that update, you will notice the option to give “Allow all the time” location access will disappear, and so will the notification that Lyft accessed your location in the background.

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Mobile data settings

The app must receive data through your mobile network to work. The app will become unresponsive if this setting is turned off. Here are some resources:

iOS:

Head to Apple Support to learn how to check your cellular data usage.

Android:

To update the mobile data settings:

  1. Tap 'Settings' on your phone's menu
  2. Tap 'Applications'
  3. Select the app on the list
  4. Select 'Mobile Data'
  5. Tap 'Restrict Background Data'
  6. Make sure it isn't toggled to 'Always'

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Lyft app update

Update the app whenever there's a new release. This guarantees your access to the latest features and bug fixes. Also update to the latest version of your phone's operating system (OS) and the Facebook app if you log in with Facebook.

Check the iOS App Store or Android Play Store for the latest version info. If the app has an update available, you'll have the option to tap 'Update'.

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See also:

Need something else?

Contact Support
115013080508 en-us