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Hawaii airport information for drivers

Lyft is available at the following airports in Hawaii. To ensure a smooth airport experience for you and your passengers, make sure to familiarize yourself with the rules below.

Tap each airport name for detailed instructions:

Tap each link to see information which applies to all airports:


Rules by airport

Drivers on the Lyft platform are responsible for knowing and following all airport regulations in order to avoid receiving administrative citations from the airport.

Honolulu Daniel K. Inouye International Airport (HNL)

HNL staging

Waiting for requests

  • Wait in the designated staging area pictured above. Only drivers within the designated staging area (435 Kalewa St.) are added to the queue.
  • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  • If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  • Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.
  • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.
  • You can view your place in line in the app. Learn how to view your position in the queue here.
HNL

Pickups at HNL

  • Pick up passengers on the second level, outside either Lobby 8 or Lobby 2.
    • The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport.

Drop-offs at HNL

  • Drop off passengers at Departures, at your passenger's carrier of choice.
  • Do not wait at the airport terminal or accept additional ride requests after drop-off.

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Lyft emblems

Keep your Lyft emblems displayed on your front and rear bumpers at all times while giving Lyft rides.

If you are giving a non-Lyft ride at the airport, make sure to remove your emblems before entering airport property.

If you’ve just been approved to drive, you should receive your Lyft emblems shortly. If you didn't get one or need a new one, order one in your Dashboard. While waiting for it to arrive, you may print a temporary emblem.

Lyft emblem

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Conduct at the airport

  • Do not stop or pull over in crosswalks.
  • Do not park in red zones or taxi/shuttle areas unless otherwise specified in the rules above.
  • Always follow instructions given by airport personnel.
  • If you run into any trouble, like a regulatory citation, reach out to our Support team. We're here to help 24/7.

Airport officials will issue administrative citations to drivers who do not follow the rules. You are responsible for paying any tickets you receive for violating airport rules and regulations.

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Waybill

Airport authorities may ask you for a waybill, which shows your latest ride. Click here to learn how to access your waybill.

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Need something else?

Contact Support