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Record audio of rides

Riders and drivers can now record audio during a ride, right in the Lyft app. Schedule recordings in advance, or start them when you want — it’s up to you. Audio Recording is not available in Canada at this time.
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Recording audio
You can choose to record audio:
  • For every ride.
  • Only at night (9 PM–6 AM).
  • Only on demand.
You can change these settings any time.
Note: Both passengers and drivers can record audio of rides. If you opt-in to scheduled recording, we’ll let passengers know that recording may happen during the ride.
Choosing your settings
To allow recording your ride’s audio, open the Lyft Driver app, then:
  1. Open the main menu, then select ‘Learning and Resources.’
  2. Select ‘Safety tools.’
  3. Select ‘Record audio of rides,’ then choose the recording setting you want.
  4. Give Lyft access to your mic.
Once your ride ends, the audio will automatically save to your device.
Recording on demand
Be sure you give Lyft permission to access your mic in your ‘Safety tools’ before giving rides. You won’t be able to access your settings menu while giving a ride for safety reasons. To start or stop recording audio while giving a ride: 1. Select the safety tools icon on the screen. 2. Select ‘Record audio’ or ‘Stop recording audio.’
The recording will automatically turn off once you end the ride and save to your device.
Passengers won’t be notified if you start a recording during a ride.
Sending audio to support
You can attach an audio recording from your ride when you report a safety issue or accident.
Select ‘Attach audio recording from this ride,’ and the audio recording will automatically attach to the report.  No one will have access to these recordings unless you share them with Lyft.
Issues with recording
Your audio recording will automatically save to your device, even if it’s interrupted.
You can still upload a partial recording if you want to submit a safety report.
To prevent interruptions, try to:
  • Keep your phone charged.
  • Make sure you have storage space on your phone.
  • Not use your mic for other things.

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