As consideration for your time and effort driving to the pickup location, we charge passengers a $5 cancellation fee ($10 New York City) under certain circumstances and add it to your total earnings.
Cancellation fees are not subject to Lyft's commission — you keep the entire amount. Any cancellation fees you receive are added to your payout each week and shown on your summaries.
There are two types of scenarios in which a fee may be collected: passenger cancellations and no-shows. To cancel a ride, tap the arrow in the top right corner of the app and select the Cancel or No-show option (The No-show will only appear if the criteria below are met).
Cancellations by the Passenger
If the passenger cancels and you're already on your way, and the following conditions are met, you'll receive a cancellation fee:
- At least 5 minutes have passed since they made the request.
- You're on track to arrive within 5 minutes of the original ETA (estimated time of arrival).
Cancellations may vary based on location and ride type. To see the cancellation fee amount in your region, visit lyft.com/cities.
Fee Policy for Lyft Line:
For the first party in your Line ride, the criteria above are the same.
Since you're already in an active ride, you will not receive a cancellation fee if you've already picked up the first party and the second party cancels.
From time to time, you may see a $1 cancellation fee on your summary. This is charged to Lyft Line passengers who cancel in a very specific situation that normally would not merit a $5 fee. To qualify, the passenger must have been paired with another passenger for the Line ride, recently canceled at least one other Lyft Line, and have their driver (you!) en route to them. The fee is part of our efforts to increase the efficiency of Lyft Line.
Review no-show policies for regular, Plus, and Line rides here.
Cancellations are a bad experience for all parties, so we recommend using discretion when canceling rides.
There are a few appropriate reasons for a driver to cancel: If you have an emergency and cannot pick up a ride you have already accepted, or you feel uncomfortable with a passenger and ask them to leave your car, and, canceling for no-shows, which means you arrived at the pickup location and haven't been able to find the passenger.
Don't forget, if you've accepted a Line ride, cancelling may impact multiple passengers - please review Lyft Line cancellation policy.
If the reason you're canceling the ride is safety-related, or if the phone number for your passenger is wrong or disconnected, get in touch with us.
Cancellations and Your Acceptance Rate
Your acceptance rate is not affected by passenger cancellations or no-shows. Only rides which you cancel yourself are factored into your acceptance rate.
- If a passenger no longer needs a ride they requested, and you have not arrived at their pick up location, ask them to cancel the ride on their end.
- If you've arrived at a passenger's pick up location, and they do not show up after you've tapped to arrive, you should attempt to call them and wait at least five minutes. You can then cancel the ride as a no-show and select 'Charge passenger' or 'Do not charge passenger.' Selecting either of these options will not impact your acceptance rate.