213584358

Cancellation Policy for Drivers

As consideration for your time and effort driving to the pickup location, we charge passengers a city-specific cancellation fee under certain circumstances and add it to your total earnings. View your city's cancellation fee at our Cities page

Cancellation fees aren't subject to Lyft's commission — you keep the entire amount. Any cancellation fees you receive are added to your weekly payout and shown on your earnings.

There are two types of scenarios when a fee may be collected: passenger cancellations and no-shows. To cancel a ride, tap the arrow in the top right corner of the app and select the Cancel or No-show option (the No-show will only appear if the criteria below are met).


Cancellations by the Passenger

If the passenger cancels and you're already on your way, and the following conditions are met, you'll receive a cancellation fee:

  1. At least 5 minutes have passed since they made the request
  2. You're on track to arrive within 5 minutes of the original estimated arrival time

Cancellations vary based on location and ride type. To see the cancellation fee amount in your region, visit lyft.com/cities.

Fee Policy for Lyft Line:

For the first party in your Line ride, the criteria above are the same. 

Since you're already in an active ride, you will not receive a cancellation fee if you've already picked up the first party and the second party cancels.

From time to time, you may see a $1 cancellation fee on your summary. This is charged to Lyft Line passengers who cancel in a very specific situation that normally would not merit their city's cancellation fee. To qualify, the passenger must have been paired with another passenger for the Line ride, recently canceled at least one other Lyft Line, and have their driver (you!) en route to them. The fee is part of our efforts to increase the efficiency of Lyft Line.

No-Shows

Review no-show policies for regular, Plus, and Line rides here.


Cancellations by the Driver

Cancellations are a bad experience for all parties, so we recommend using discretion when canceling rides. 

There are a few appropriate reasons for a driver to cancel: If you have an emergency and cannot pick up a ride you have already accepted, or you feel uncomfortable with a passenger and ask them to leave your car, and, canceling for no-shows, which means you arrived at the pickup location and haven't been able to find the passenger.

If the reason you're canceling the ride is safety-related, or if the phone number for your passenger is wrong or disconnected, get in touch with us by tapping 'Contact Support' below.


Cancellations and your Acceptance Rate

Your acceptance rate is not affected by passenger cancellations or no-shows. Only rides which you cancel yourself are factored into your acceptance rate.

  • If a passenger no longer needs a ride they requested, and you have not arrived at their pick up location, ask them to cancel the ride on their end.
  • If you've arrived at a passenger's pick up location, and they do not show up after you've tapped to arrive, you should attempt to call them and wait at least five minutes. You can then cancel the ride as a no-show and select 'Charge passenger' or 'Do not charge passenger.' Selecting either of these options will not impact your acceptance rate. 

See also:

Need something else?

Contact Support