As a driver, you're there to get the passenger from point A to point B in the most efficient way possible while providing a delightful experience.
- Getting to the Passenger
- Giving the Ride
- Handling Navigation Issues
After you accept a request, tap 'Navigate.' The Lyft app automatically opens up your selected navigation app to guide you to the passenger.
You can choose which navigation app you want to use by going to Settings in your Lyft app.
The passenger can see your car icon approaching on their app, your ETA, and they're sent a text message when you're getting close.
If you get stuck in traffic or accidentally take a wrong turn, you can give them a call through your Lyft app. Just tap the icon in the top right to choose the 'Call' option. If they no longer want or need the ride, ask them to cancel on their end.
For safety reasons, you should sort out with the passenger exactly where you're going before you start driving. You should not type addresses or toggle between apps while the vehicle is moving.
Regular and Plus Rides
Inputting the address
When the passenger enters your car, and you've tapped to confirm their arrival, you'll either see a pop-up with their address or a field to enter it.
- If the passenger has already entered their address, just tap 'Navigate' on the pop-up.
- If the passenger hasn't entered their address, they can input it into their app and it will pop up on yours in a moment. You can also be the one to type it into your app (intersections, landmarks, and businesses work too, in most cases).
Before you begin driving, we recommend quickly showing your passenger the destination on your phone, and asking them to confirm. The extra couple seconds can save a lot of time and hassle later, and passengers appreciate you being thorough.
Changes to the address or multiple stops
Passengers can make a stop on the way to their final destination in a Lyft, Lyft Plus, or Premier ride. You will be alerted in app when your passenger adds a stop, and they can do this either before or during the ride.
The final price, and your pay, is calculated based on time and distance, so you'll be compensated fairly. Plus, rides with a stop will likely be longer and result in higher earnings.
Before passengers get out at a stop, set expectations on wait time. If they don’t return, tap through to drop them off instead of cancelling the ride. If passengers want to change their drop-off location, they can update the destination in the app throughout the ride.
Navigation apps vs. passenger directions
Some passengers have a preferred route, and will ask you to follow their directions instead of your app's. For regular and Plus rides, that's totally fine, and we recommend letting them call the shots.
It's up to you whether you follow a passenger's directions or not. Keep in mind that they're paying for a ride from you and can rate you at the end based on the experience.
Line rides are less flexible than regular rides since multiple parties with different destinations may be sharing your vehicle. Learn all about how Lyft Line works.
Always follow the app's instructions
In a Line ride, you may have more than one party to pick up. Passengers are aware of this, and should not necessarily expect you to take the most direct route every time. Our goal is to pair them up with other passengers on the way, but that may mean veering off course by a couple blocks.
You should keep a close eye on your Lyft app for Line rides. The route is built on efficiency, so the order of who is picked up and dropped off first varies from ride to ride.
No multiple stops or changes to the address
- No changes to the address: Prices are fixed, and are calculated based on what the passenger enters in the app. If they change their mind, they'll need to cancel the ride and re-request.
- No extra stops: Line rides are meant to go from point A to B. No stops should be added to the ride.
Navigation apps aren't perfect! Sometimes you're lead to a construction zone or accidentally take a turn too soon. Most passengers are forgiving, and will be patient while you get your bearings. You can let us know if you have a ride with less-than-perfect navigation and we'll make sure the passenger is taken care of.
To have us correct a ride for navigation, please send us a message with the following information:
- The passenger's name, and the time and date of the ride.
- A brief description of what happened.
- Any relevant screen shots of the issue/bad navigation (if applicable).