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LaGuardia (LGA) and John F. Kennedy (JFK) Airport Guidelines

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FIFO Pre-dispatch

We are currently testing out FIFO pre-dispatch at JFK and LGA airports. FIFO pre-dispatch speeds up the process of getting an airport ride and lowers ETA's for passengers.

FIFO Pre-dispatch

While waiting for requests at the LGA and JFK airport staging areas (more info below), you will receive an SMS directing you to head toward the terminal. While you're on your way, you will receive a ride request.

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LaGuardia (LGA) Airport

LGA

Waiting for requests

  • Wait in the designated staging area. Only drivers within one of the two staging areas are added to the queue.
    • Terminal A & B: follow directions to "Wait Area / Long Term Parking" which also has icons for Terminal B (formerly known as Parking lot 10 or Valet Parking). Enter like a normal customer, and pull a ticket upon entering. Go to the back of the lot and park where spaces are available. Please note that this lot is only free for the first 3 hours, anyone still in the lot past 3 hours will have to pay the posted rate.
    • Terminal C & D: follow directions to "Lot 5," then to the "FHV Staging Area." A ticket is not required to enter this lot.
  • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  • If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  • Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.
  • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.
  • You can view your place in line in the app. Learn how to view your position in the queue here.

Pickups

  • Terminals A, C, & D: Pick up passengers from Arrivals, at your passenger’s carrier of choice.
  • Terminal B: As of 4/5/2017, pick up passengers from the Car Services Area. Passengers must take the airport shuttle from the terminal to arrive at the Car Services Area.
    • Beginning on 5/20, passengers may be picked up curbside at Terminal B each evening between the hours of 10:00 pm and 6 am.
  • Do not wait or circle back at the airport if the passenger is delayed when picking up.
  • Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You’ll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.

Drop-offs

  • Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.
  • Do not wait at the airport terminal after drop-off. If you'd like to wait for additional requests, proceed to the staging area.

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John F. Kennedy (JFK) Airport

JFK Map

Waiting for requests

  • Wait in the designated staging area. Only drivers within the staging area are added to the queue. Use either the Cell Phone Lot or the Limousine Lot.
  • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  • If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  • Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.
  • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.
  • You can view your place in line in the app. Learn how to view your position in the queue here.

Pickups

  • Pick up passengers from Arrivals, at your passenger’s carrier of choice.
  • Do not wait or circle back at the airport if the passenger is delayed when picking up.
  • Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You’ll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.

Drop-offs

  • Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.
  • Do not wait at the airport terminal after drop-off. If you'd like to wait for additional requests, proceed to the staging area.

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Lyft Emblem

Keep your Lyft emblem displayed and visible at all times while giving Lyft rides.

If you are giving a non-Lyft ride at the airport, make sure to remove your emblem before entering airport property.

If you’ve been approved to drive, you should receive your Lyft emblem within a couple weeks. Didn't receive one? Let us know and we’ll look into it. In the mean time, you may print your own temporary emblem.

Lyft emblem


If You're Approached by an Airport Authority

Authorities at the airport may approach you and ask you for a waybill.

The waybill allows law enforcement officials to see information about your current or most recent ride.

To access your waybill, follow these steps:

  1. Go to your Dashboard*.
  2. Tap Waybill in the left side menu.

*Access your Dashboard either through the left panel menu in the Lyft app, or by going to lyft.com/drive in a web browser.

Waybill

If you run into any trouble, reach out to our Support team. We're here to help 24/7.

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