If you're not getting your ride receipts, there are a few things to check. Here are the most common reasons passengers don't receive their ride receipts.
Outdated or misspelled email
You may be checking a different email address than the one we have on file, or the address may be misspelled (we often see typos like ".con" instead ".com"). Check the 'Settings'tab of your app to see your account's email address. Tap the email address to edit it, then tap 'Save' in the top right.
For security reasons, we'll send you a verification email.
Marked as spam or buried
Your receipts may be filtered, buried, or marked as spam. You may need to change your email settings to make sure receipts are being sent to your inbox.
Search "Lyft" in your email's search bar if you can't find receipts in your spam folder. Sometimes receipts get buried with your other email messages.
If you're unsure whether you subscribed, tap 'Contact Support' below to see whether you unsubscribed from email messages from us, including ride receipts.
Payment info not submitted
We don't send ride receipts until you've submitted your payment info. Add this info in the app's 'Payment' tab.
If you haven't paid for a ride yet, it may take 16-24 hours before we send a receipt. This is also true for rides in the 'Ride history' tab.
If you've checked all the above options and still can't find your ride receipts, tap 'Contact Support' below so we can investigate.