How to Set Up Your Account to Get Paid

Enter tax information

Once you've been approved to drive, you need to go into the Dashboard in order to get paid.

Enter banking information

You also need to enter your banking information into the Dashboard so we can transfer your earnings.

Your ride earnings are totaled weekly: from 5 am Monday to 4:59 am the following Monday. Transfers for the previous week begin processing on Tuesday. Your earnings should be transferred into your account by the end of the week. In order to receive your pay, you must have direct deposit set up in the Dashboard with a checking account that can accept ACH transfers.

Updating your account info after a failed transfer

If your deposit fails to go through, you will receive an email to let you know.

If your transfer fails, we'll try it again the following week (and each week after, if it keeps failing). You should try to update your information as soon as you can.

Here's why a transfer might fail:

  • You haven't entered your banking or tax information yet — You will need to visit the Dashboard to enter your information.
  • You input the incorrect banking information — If you typed your routing or account number incorrectly, or input information for a savings or business account, you will need to visit the Dashboard to update it with valid information tied to a checking account.
  • Your bank doesn't accept ACH transfers. Most banks accept ACH transfers, but you may need to confirm with your bank if you are having issues receiving your deposit.

In a case of any failed transfer, we add any owed funds to the next week's transfer. Transfers begin Tuesdays, and show up in your account by the end of the week.

Getting in touch

What if I need to speak with someone about my transfer information?

We suggest starting with your bank if you're receiving failed transfer notices and are not sure why. Your bank can confirm your account status, and its routing and account number. For your own security, Lyft agents cannot see your full account and routing numbers, or change them for you.

To get in touch with one of our representatives, send us a message. Briefly describe what the issue is, and we will be happy to help.

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