It is Lyft’s policy that passengers who use wheelchairs (that can safely and securely fit in the car’s trunk or backseat without obstructing the driver’s view) should be reasonably accommodated by drivers on the Lyft platform. You, as a driver, should make every reasonable effort to transport the passenger and their wheelchair.
If you refuse to provide a ride to a passenger whose wheelchair could be reasonably accommodated, we’ll follow up with you to find out why. Drivers who are found to have unreasonably refused to transport passengers with lightweight wheelchairs that can be dismantled or folded are liable to be removed as drivers on the Lyft platform.
Wheelchair can't fit
Sometimes, larger wheelchairs just can’t be accommodated. After making a reasonable effort to load in the chair, it’s the driver’s responsibility to cancel the ride and contact Lyft's Critical Response Line by clicking the button below and providing your phone number. We're available 24 hours a day, 7 days a week, and will call you as soon as possible once you've requested the call.
After that, we’ll reach out to the passenger with accessible resources in their region.
Wheelchair loading tips
Every device is different. Even if you haven’t been able to load a wheelchair in the past, it’s worth a try with these tips.
Coordinate a safe loading zone away from obstructing traffic. Many passengers with manual wheelchairs don’t require assistance, so consider asking the passenger with a disability, “Is there any way I can assist you?”
If their answer is yes, let them instruct you first. Assistance doesn’t always require lifting the passenger. They’ll know their needs best, and will tell you whether to hold the door open or lend a helping hand.
Storing a device
Once the passenger is safely in their seat, ask for device storage instructions before disassembling it. Most wheelchairs will fit in your trunk or backseat, so consider keeping a blanket handy to lay over your seats first.
Foldable wheelchairs. You’ll usually need to remove the seat cushion before folding the chair, and the passenger may want to hold onto it.
Rigid frame wheelchairs. The passenger will show you the eject button on the bigger wheels. Tilt the chair to one side, press the button, and pull the wheel from the frame. Repeat this on the other side, careful to avoid getting spoke lubricant on your hands.
If the rigid frame fits in your trunk, lay it next to its wheels. Otherwise, buckle it into one of your back seats — some can even fit on a seat like a person, with the front wheels in the foot cubby.
Hatchback cars. It’s also possible to store a rigid frame chair alongside two passengers without even disassembling the chair. Fold down one half of your back seat, and lock the wheelchair’s back wheels, and load the chair into your trunk on its side.