Lyft Assisted rides give drivers an opportunity to earn more while supporting our community.
You can help riders who need light assistance get from their pick-up door to their destination door.
You’ll get a bonus for each Assisted ride you complete.
Sign up for Assisted rides
You’ll have to complete a special tutorial to start giving Assisted rides. This tutorial was developed by Lyft’s partner, the Open Doors Organization (ODO). To take the tutorial:
Tap on your earnings at the top of the home screen.
Scroll to the bottom of the page and tap 'Earn more with Lyft Assisted rides.’
Complete the tutorial by the ODO.
Check the box and tap ‘Give Lyft Assisted rides’ to opt in.
Once you take the course and opt in, you’ll get Assisted ride requests when they’re available.
When you get an Assisted ride request, it’ll be labelled ‘Lyft Assisted’ in your app. You’ll also see the bonus amount you’ll get for the ride.
When you arrive to pick up your passenger, you’ll park, walk to the door to meet them, and help them get into your car. When you drop them off, you’ll help them get out of your car and to their door.
You may also help them with additional needs, such as loading and unloading small mobility devices (such as canes or walkers).
After you’ve completed the ride, any Assisted ride bonus will be added to your earnings for that ride.
Cancellations and no-shows
To get a no-show fee for an Assisted ride, you must:
Tap to arrive at the pickup location.
Wait at least seven minutes without moving from the pickup location.
Contact the passenger or respond to the passenger contacting you.
Cancel the ride by tapping ‘Passenger is a no-show’ and then tap ‘Confirm no-show.’