Lyft Assisted rides for riders
If you want assistance during pickups and drop-offs, there are Lyft drivers who are happy to help.
Note: Lyft Assisted is only available to Lyft Healthcare customers in select markets.
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Taking an Assisted ride
When you take an Assisted ride, you’ll be paired with a driver who is informed you may want assistance
Your driver can meet you at the front door of your pick-up location, help you get in and out of the vehicle, and accompany you to the door of your destination.
They can also help load and unload light mobility devices (such as canes, walkers, crutches, and foldable wheelchairs).
Tracking Assisted rides
After your ride is requested, we’ll send you text message updates with a link to track your ride.
We’ll let you know your driver’s ETA, their vehicle info, and their contact info. Your driver might call you if they need help finding you.
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