Deactivations
If your account is permanently deactivated, you can appeal the deactivation by going through the deactivation appeal process.
You can appeal your account deactivation if:
- Your account has been permanently deactivated.
- You haven’t already requested an appeal for the same permanent deactivation.
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Why do deactivations occur?
The reasons why your account may be deactivated can include:
- Missing driver documents
- Background or DMV check issues
- Safety concerns
- Low ratings
- Vehicle issues or vehicle doesn’t meet age requirements
- Fraud, such as engaging in payment fraud and/or scams, account sharing, or duplicate accounts
Deactivation process:
If your account is deactivated, you won’t be able to give rides on the Lyft app. The steps of account deactivation are:
- Your Lyft Driver account is flagged by a user or Lyft.
- The account is temporarily put on hold during review or until you’re able to remediate the issue.
- In some situations, such as expired documents, you can complete remediation steps through the app.
- During agent review, both riders and drivers can submit audio or video recordings, photos, police reports, and any other important information. You can request a phone call with the agent conducting the investigation.
- We let you know the final decision, either that you can continue driving or that your account has been permanently deactivated.
Note: Lyft actively reviews for suspicious or fraudulent rider reporting.
Appeals process:
In the Lyft Driver app, there’s a button for you to appeal deactivation decisions.
The button takes you to a channel where you can provide any new or updated information. You also get direct access to a support team dedicated to deactivation appeals.
When you receive notice of a permanent deactivation:
- You can request a review of the decision.
- You can provide new evidence or information, so Lyft’s Safety team can conduct their review.
- Your account may be reactivated if there’s new evidence or information that would change the original decision.
- We’ll keep the account deactivated if we uphold the decision.
- You’ll be told the final decision.
For more information on how to appeal a deactivation, visit this article