Wait time fees help keep our platform running smoothly – try to be on time and ready to meet your driver when they arrive at the pickup location.
Wait time fees may be charged at a per minute rate when your driver has arrived at the pickup location and has been waiting for more than 2 minutes (5 minutes for Black and Black SUV). If a driver arrives early, fees may apply 2 minutes after the original estimated pickup time (also applies to Black and Black SUV early arrivals).Additional wait time charges may apply to your trip depending on how busy it is. Wait time fees vary by location.
If your ride is canceled and you’re charged a cancellation fee, you won’t be charged for wait time. Wait time fees do not apply to:
Car Seat rides
Riders with a disability who need more time to board a vehicle, or those who frequently accompany riders with disabilities who need more time to board a vehicle, can submit a waiver for wait time fees if their disability impacts their ability to board a vehicle within a few minutes of their driver’s arrival at the pickup location. Riders with a valid waiver for disability are exempt from wait time fees and will be refunded for previous wait time fee charges upon request.
You can request a wait time fee refund if you or someone you frequently travel with has a disability that impacts your ability to board a vehicle within 2 minutes of the driver’s arrival at the pickup location (5 minutes for Black and Black SUV).
To request a wait time fee refund, use the ‘Contact us’ button below.