Ohio airport information for drivers

To ensure a smooth airport experience for you and your passengers, make sure to familiarize yourself with the rules below. Tap each link to jump to detailed instructions on each section:

1. Rules for all airports
2. Permitted Airports

The following information applies to all airports:

Airport officials will issue administrative citations to drivers who do not follow the rules. You are responsible for paying any tickets you receive for violating airport rules and regulations.

Note: The time you spend waiting in an airport queue won’t be counted towards the 12-hour limit.

Lyft emblem

1. Keep your Lyft emblem displayed in your lower right hand (passenger side) of your front windshield at all times while giving Lyft rides.
2. If you are giving a non-Lyft ride at the airport, make sure to remove your emblem before entering airport property.
3. If you’ve just been approved to drive, you should receive your Lyft emblem shortly. If you didn't get one or need a new one, place an order in your Dashboard. While waiting for it to arrive, you may print a temporary emblem.

Conduct at the airport

1. Do not stop or pull over in crosswalks.
2. Do not park in red zones or taxi/shuttle areas unless otherwise specified in the rules above.
3. Always follow instructions given by airport personnel.
4. If you run into any trouble, like a regulatory citation, reach out to our Support team. We're here to help 24/7.

Waybill

1. Airport authorities may ask you for a waybill, which shows your latest ride. Click here to learn how to access your waybill.

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Permitted Airports

Drivers on the Lyft platform are responsible for knowing and following all airport regulations in order to avoid receiving administrative citations from the airport. Lyft is available at the following airports in Ohio:

1. Akron-Canton Airport | CAK
2. Cleveland Burke Lakefront Airport | BKL
3. Cleveland Hopkins International Airport | CLE
4. Columbus John Glenn International Airport | CMH
5. Columbus Rickenbacker International Airport | LCK
6. Dayton International Airport | DAY
7. Toledo Express Airport | TOL

Akron-Canton Airport (CAK)

Waiting for requests:

1. Wait in the designated staging area pictured above. Only drivers within the designated staging area (Cell Phone Lot) are added to the queue.
2. The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
3. If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
4. Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
5. Driver cancellations and missed requests do affect your place in line. You can miss or decline up to 3 rides before getting placed at the back of the queue.
6. You can view your place in line in the app. Learn how to view your position in the queue here.

Pickups:

1. Pick up passengers from Arrivals.
2. Do not wait or circle back at the airport if the passenger is delayed when picking up. Instead, head to the Cell Phone Lot.
3. Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.

Drop-offs:

1. Drop off passengers at Departures, at the passenger's carrier of choice.
2. Do not wait at the airport terminal or accept additional ride requests after drop-off. If you'd like to accept additional requests, head to the Cell Phone Lot.

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Cleveland Hopkins International Airport (CLE)

Waiting for requests:

1. Wait in the designated staging area. Only drivers within the designated staging area pictured above (Cell Phone Lot — click here to open in Google Maps) are added to the queue.
2. The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
3. If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
4. Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
5. Driver cancellations and missed requests do affect your place in line. You can miss or decline up to 3 rides before getting placed at the back of the queue.
6. You can view your place in line in the app. Learn how to view your position in the queue here.

Pickups:

1. Pick up passengers from the arrivals level, outside of baggage claim.
2. 1. The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport.
3. Do not wait or circle back at the airport if the passenger is delayed when picking up.
4. Pre-dispatch: While waiting for requests, you may receive an SMS and an in-app note directing you to head toward the terminal. While en route, you should receive a ride request. If you do not, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue. More information on pre-dispatch can be found here.
5. Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.

Drop-offs:

1. Drop off passengers on the departures level, at their airline of choice.
2. Do not wait at the airport terminal after drop-off. If you'd like to accept additional requests, head to the staging area.

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Columbus John Glenn International Airport (CMH)

Waiting for requests:

1. Wait in the designated staging area pictured above. Only drivers within the designated staging area (TNC Staging Area at the West Green Parking Lot) are added to the queue.
2. 1. Address: 3156 E. 17th Avenue.
   2. 1. Traveling Eastbound on 670, take exit 9 for Johnstown Rd.
      2. Traveling on 270 take exit 35 for US 62 toward 670/Airport/Gahanna.
3. There is a one hour wait time in the staging area at CMH. Drivers dwelling in the staging area for more than an hour risk a citation.
4. The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
5. If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
6. Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
7. Driver cancellations and missed requests do affect your place in line. You can miss or decline up to 3 rides before getting placed at the back of the queue.
8. You can view your place in line in the app. Learn how to view your position in the queue here.

Pickups:

1. Drivers must pick up passengers curbside in the designated areas. Failure to do so may result in a citation.
2. 1. The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport.
3. Do not wait or circle back at the airport if the passenger is delayed.
4. Pre-dispatch: While waiting for requests, you may receive an SMS and an in-app note directing you to head toward the terminal. While en route, you should receive a ride request. If you do not, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue. More information on pre-dispatch can be found here.
5. Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.

Drop-offs:

1. Drop off passengers at Departures at the passenger’s carrier of choice.

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Columbus Rickenbacker International Airport (LCK)

Pickups:

1. Pick up passengers from the curbside area on John Circle Drive.
2. Do not wait or circle back at the airport if the passenger is delayed.
3. Exit the airport via Alum Creek Drive.

Drop-offs:

1. Drop off passengers along the curbside area on John Circle Drive, at the passenger’s carrier of choice.
2. Exit the airport via 6th Street.

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Dayton International Airport (DAY)

Waiting for requests:

1. Wait in the designated staging area pictured above. Only drivers within the designated staging area (at the corner of Boing Dr. and Valet Dr.) are added to the queue.
2. The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
3. If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
4. Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
5. Driver cancellations and missed requests do affect your place in line. You can miss or decline up to 3 rides before getting placed at the back of the queue.
6. You can view your place in line in the app. Learn how to view your position in the queue here.

Pickups:

1. Pick up passengers from the 1st island across from the baggage claim.
2. 1. The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport.
3. Do not pick up passengers curbside from the terminal entrance.
4. Do not wait or circle back at the airport if the passenger is delayed when picking up. Instead, head to the staging area and wait there.
5. Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.

Drop-offs:

1. Drop off passengers curbside in front of ticketing.
2. Do not wait at the airport terminal after drop-off. Instead, proceed to the staging area.

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All Other Permitted Airports

The rules below for pickups and drop-offs apply to the following airports:

1. Cleveland Burke Lakefront Airport | BKL
2. Toledo Express Airport | TOL

Pickups:

1. Pick up passengers from Arrivals, at your passenger’s carrier of choice.
2. Do not wait or circle back at the airport if the passenger is delayed when picking up.

Drop-offs:

1. Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.
2. Do not wait at the airport terminal or accept additional ride requests after drop-off.

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