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I can't log in

You’ll need to enter a code to verify your phone number whenever you log in to the Lyft app. We’ll send this code to you in a text message.
If you’re not receiving this text message, or if your phone number has changed, follow the steps below to fix the issue.
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Not getting a verification code
If you’re not getting a verification code, you might be unsubscribed from account alerts.
To receive account alerts:
  1. Close the Lyft app.
  2. Text START to 46080 (or 59381 for Canada) and follow the instructions.
  3. Open the Lyft app again.
  4. Use the ‘Get started’ button to enter your phone number.
  5. Enter the verification code we text you.
If you don’t get the code right away, wait a few minutes to see if it comes through.
Note: Msg & data rates may apply. Message frequency varies. Reply HELP for help or STOP to unsubscribe. See our Terms of Service and Privacy Policy.
If you still haven’t received your code:
  1. Tap 'Problem receiving the code?' when it appears on the screen.
  2. Use ‘Call me with the code’ and we’ll call your phone with a new verification code.
Verification code error
If you receive and enter a verification code, but the app says it doesn’t match, try one of the following:
  1. Re-enter your phone number. The verification code may have expired.
  2. Temporarily disable VPN from your phone settings.
  3. Switch to cellular instead of WiFi to ensure SMS delivery.
Can't access old phone number
If you can’t access the phone number on your Lyft account, we can use your email address to help you log in.
To update your phone number:
  1. Open the Lyft app.
  2. Tap ‘Get started.’
  3. Under the phone number field, tap ‘Find my account.’
  4. Enter the email address on your Lyft account.
  5. Open the email we send you.
  6. Use the recovery button to sign in with your new phone number.
Once you enter your new phone number, we’ll text you a verification code. After you enter your code, your account’s phone number will be updated.
"We couldn't find your account" message
If you get an email that says we can’t find your account, the email address you entered isn’t what we have on file.
You can follow the steps above to try a different email address, or you can reach out to our support team.
Use the ‘Contact Us’ button below and we’ll help you update your account.
Make sure to include your:
  1. First and last name
  2. Old phone number
  3. New phone number
  4. Current email address
Logging into the Driver Dashboard
If you have a new phone number and can’t log in to the Dashboard, follow the steps below. If you can’t log in for any other reason, tap ‘Contact us’ below for help.
Updating your phone number
If you can’t access the phone number on your Lyft account, we can use your email address to help you log in.
To update your phone number from the Dashboard:
  1. On the Dashboard login screen, tap ‘Find my account.’
  2. Enter the email address on your Lyft account.
  3. Open the email we send you. The subject will be “Recover your Lyft account.”
  4. Use the recovery button to sign in with your new phone number.
If you get an email with the subject "We can’t find your account," learn more here.
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