Do you see an unknown or pending charge from Lyft on your bank account? Wondering if you were charged incorrectly? If so, we're here to help you through it.
This guide covers how Lyft charges and payments work, so you know what to expect every time you ride. Learn about ride pricing, payment authorizations, and how multiple rides are grouped into one bill. We’ll also teach you how to resolve tricky situations such as multiple charges, overcharges, and unrecognized charges.
Understanding Lyft ride pricing can be simple — just remember it’s made up of three parts:
Local tolls or fees
Tips to your driver
Lyft fare is based on ride route and ride type, as well as ride availability and demand. When many passengers in your area request a ride at the same time, ride prices will likely be higher than normal. You can expect higher demand during commute hours, big events in town, and when bad weather hits.
Lyft shows you fare estimates before you request a ride, so you know what to expect. To calculate the cost of your next Lyft ride, enter your pickup and drop-off location into the app before requesting a ride.
Fare estimates don't reflect any discounts, traffic delays, or factors like adding a stop or changing your destination. Any changes to your ride will cause your final ride price to be different from your fare estimate.
Payment card authorizations
To ride with Lyft, you must have a valid payment method setup. Lyft uses payment authorizations to confirm that your payment method is entered correctly and has enough funds to cover your ride. Authorizations appear as 'pending' transactions in your bank account, but they aren't charges.
You may see a pending transaction on your payment method when you:
Once your payment method is successfully charged, Lyft immediately releases the authorization. However, it may take 5–7 business days for your bank to release authorizations on your account. If the authorization causes your account to overdraft, you’ll need to contact your bank or financial institution to resolve.
To make it easy to track your charges, you’ll only be charged once for all the rides you take in a single day. You'll always receive a ride receipt after each ride. Whenever you take more than one ride in a day, you’ll get a daily receipt with a ride recap and the total amount of your final charge.
In the example image below, let's say you took two rides on March 19:
Your first ride receipt shows a fare of $9.75
Your second ride receipt shows a fare of $15.25
Your daily receipt shows a total final charge of $25
If you don’t recognize a charge amount on your bank account, look at your daily receipt email to check if multiple rides were grouped into one charge. This feature isn’t available for business accounts or rides paid with Paypal, Venmo, or online banking.
If you prefer to receive multiple charges per day, update your payment preferences in the app:
Tap the ‘Payment’ tab from the Lyft app menu
Tap ‘Payment frequency’
Select to pay ‘After each ride’
How to resolve charge issues
If you see multiple charges, overcharges, or unrecognized charges, follow the instructions below to resolve.
Multiple charges: Determine if a transaction is a temporary authorization or a charge.
Temporary authorization: When you check your bank account or card statement, you may see pending payment authorizations for one ride, multiple rides, or canceled rides. An extra pending transaction on your bank statement is likely a payment authorization.
Overcharges or incorrect amounts: View your final charge details in the app.
Rewards: If it looks like a promotion or ride discount didn’t apply to your ride, tap the ‘Rewards’ tab in the Lyft app to view promo details and expiration dates.
Unrecognized charges: Review the common scenarios below to see if they apply to you.
Charged a cancellation or no-show fee: You’re subject to a fee any time you cancel a ride outside of the 5-minute window or don't show up to the pickup location.
Still unsure? Dispute the charge directly in your app and it will be reviewed automatically:
Tap the ‘Ride history’ tab from the Lyft app menu
Tap the ride that you need help with
Tap ‘Get help’ at the bottom of the screen