Lyft 对无障碍的承诺
在Lyft，我们致力于创建一个人人都能使用的平台。你可以在下面阅读更多关于我们无障碍功能的信息。
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无障碍环境和反歧视政策
We take inclusivity seriously. Read more about our policies here:
残疾乘客资源
Visit each link to learn more:
Riders who use wheelchairs
如果你能将你的助行设备折叠并放置在车辆的后备厢或后座，你可以选择任何一种Lyft行程。
Lyft 轮椅出行服务
如果您需要能够容纳固定轮椅的轮椅可通行车辆（WAV），我们很乐意提供帮助。我们通过名为“轮椅”的行程类型提供 WAV 行程。
When you request a Wheelchair ride, we'll pair you with available drivers who can accommodate a non-folding or motorized wheelchair or scooter. Wheelchair rides aren’t available in every market yet. Learn more about Wheelchair rides here.
Lyft Assisted rides
如果您在上下车时需要帮助，Lyft 司机很乐意提供帮助！
When you take a Lyft Assisted ride, your driver can meet you at the front door of your pick-up location, help you get in and out of the vehicle, and accompany you to the door of your destination.
They can also help load and unload light mobility devices (such as canes, walkers, crutches, and foldable wheelchairs).
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携带服务动物的乘客
Lyft's service animal policy and the law requires drivers to accommodate riders with service animals. You do not need to request a Pet ride. Service animals are always welcome in any type of Lyft ride.
You can choose to disclose your service animal within the Lyft app by viewing the ‘Accessibility’ section and filling out the optional service animal disclosure form.
We’ll let drivers know you’re traveling with your service animal so they’re better prepared to accommodate you at pickup. We’ll also remind them that it’s Lyft’s policy and the law to always accommodate service animals.
How do I report a service animal issue?
如需通过电话报告服务性动物问题，请致电我们：1-844-554-1297。如果您更愿意通过电子邮件联系我们，请轻触下方的“仍需要帮助”。
注意：乘客仍然可以举报没有完成行程叫车的司机。如果是不同的司机完成了行程，请在报告中包含行程的预计开始时间。
Riders who are blind or low-vision
我们的app与iOS的VoiceOver和Google TalkBack完全兼容。您可以在下面查看使用这两种屏幕阅读器进行Lyft app操作的教程。
VoiceOver tutorials
TalkBack 教程
残疾司机资源
Visit each link to learn more:
Drivers who are deaf or hard of hearing
You can use accessibility features in the Driver app to let passengers know you’re deaf or hard of hearing. We’ll ask them to message you instead of calling if they need to reach you. You can also turn on ‘Flash for new rides’ so that your phone screen flashes when you get a new ride request.
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Drivers with service animals
所有服务性动物都欢迎乘坐Lyft。您不需要出示任何证明来证明您的陪同动物是服务性动物。
Do you need to report a problem related to a service animal? Call the Service Animal Hotline at 1-844-554-1297 and we’ll assist you.
Drivers who use wheelchairs
Drivers with wheelchairs are encouraged to take full advantage of driving with Lyft. For more information, see our full article on our Foldable wheelchair Policy.
协助残障乘客
Lyft 为所有人营造了一个多元且友好的社区。每个人都是独立而独特的。在做任何假设之前，请务必询问如何提供帮助。始终仔细聆听任何指示或请求。如果您不确定如何帮助残疾乘客，可以观看下面的视频作为快速指南。
Wheelchair users
除了可折叠或不可折叠的轮椅外，乘客可能还需要以下移动设备的帮助：
- 可折叠助行器
- 可折叠滑板车
- 手杖、拐杖和其他小型辅助设备
Coordinate a safe loading zone that won’t block traffic. Many passengers who use wheelchairs won't need any help. You should ask if they need any help, and if their answer is yes, let them instruct you first.
Drivers are required by law and Lyft’s policy to transport riders who use foldable mobility devices. Drivers are required to assist riders in the storage of their mobility devices, unless physically unable to do so.
Blind or low-vision passengers
如果您的乘客是盲人或视力不好，请尽量靠近他们站的地方停车。如果能靠近路边就更好。
Offer an arm to guide your passenger to the car, but don’t touch them without asking.
当你送他们下车时，询问是否有任何需要帮助的地方。他们可能会请你把汽车开到他们要去的建筑前，或者如果可以的话，引导他们到门口。
失聪或存在听力障碍的乘客
每个听障人士都有不同的沟通需求。有些乘客可能会选择在笔记本上写字，或者发短信与您沟通。其他人则更喜欢使用手语或手势。您的乘客可能会通过读唇语或选择说话交流。无论是哪种方法，在交流时要以乘客为主导。
和任何乘客一样，在开始行程之前，请确认他们的姓名和目的地。
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