Lyft's commitment to accessibility
At Lyft, we’re passionate about creating a platform that everyone can use. You can read more about our accessibility features below.
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无障碍环境和反歧视政策
We take inclusivity seriously. Read more about our policies here:
残疾乘客资源
Visit each link to learn more:
Riders who use wheelchairs
If you can fold and stow your mobility device in the trunk or backseat of a vehicle, you can take any kind of Lyft ride.
Lyft 轮椅乘车服务
如果您需要能够容纳固定轮椅的轮椅可通行车辆（WAV），我们很乐意提供帮助。我们通过名为“轮椅”的行程类型提供 WAV 行程。
When you request a Wheelchair ride, we'll pair you with available drivers who can accommodate a non-folding or motorized wheelchair or scooter. Wheelchair rides aren’t available in every market yet. Learn more about Wheelchair rides here.
Lyft Assisted rides
如果您在接客和下客时需要帮助，Lyft司机很乐意提供帮助！
When you take a Lyft Assisted ride, your driver can meet you at the front door of your pick-up location, help you get in and out of the vehicle, and accompany you to the door of your destination.
They can also help load and unload light mobility devices (such as canes, walkers, crutches, and foldable wheelchairs).
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Riders with service animals
Lyft's service animal policy and the law requires drivers to accommodate riders with service animals. You do not need to request a Pet ride. Service animals are always welcome in any type of Lyft ride.
You can choose to disclose your service animal within the Lyft app by viewing the ‘Accessibility’ section and filling out the optional service animal disclosure form.
We’ll let drivers know you’re traveling with your service animal so they’re better prepared to accommodate you at pickup. We’ll also remind them that it’s Lyft’s policy and the law to always accommodate service animals.
How do I report a service animal issue?
To report a service animal problem by phone, call us: 1-844-554-1297. If you'd rather contact us by email, tap 'I still need help' below.
Note: Riders can still report drivers who didn’t complete the ride request. Include the ride's estimated start time in the report if a different driver completed it.
Riders who are blind or low-vision
Our app is fully compatible with both VoiceOver for iOS and Google TalkBack. You can visit tutorials to use the Lyft app with both screen readers below.
VoiceOver tutorials
TalkBack 教程
残疾司机资源
Visit each link to learn more:
Drivers who are deaf or hard of hearing
You can use accessibility features in the Driver app to let passengers know you’re deaf or hard of hearing. We’ll ask them to message you instead of calling if they need to reach you. You can also turn on ‘Flash for new rides’ so that your phone screen flashes when you get a new ride request.
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Drivers with service animals
All service animals are welcome to ride with Lyft. You don’t need to show any proof that your accompanying animal is a service animal.
Do you need to report a problem related to a service animal? Call the Service Animal Hotline at 1-844-554-1297 and we’ll assist you.
Drivers who use wheelchairs
Drivers with wheelchairs are encouraged to take full advantage of driving with Lyft. For more information, see our full article on our Foldable wheelchair Policy.
Assisting passengers with disabilities
Lyft fosters a diverse and welcoming community for all types of people. Each person is independent and unique. Make sure you ask how you can help before making any assumptions. Always listen carefully to any instructions or requests. If you’re unsure how to help passengers with disabilities, you can watch this video below for a quick guide.
Wheelchair users
除了可折叠或不可折叠的轮椅外，乘客可能还需要以下移动设备的帮助：
- Foldable walker
- Foldable scooter
- 手杖、拐杖和其他小型辅助设备
Coordinate a safe loading zone that won’t block traffic. Many passengers who use wheelchairs won't need any help. You should ask if they need any help, and if their answer is yes, let them instruct you first.
Drivers are required by law and Lyft’s policy to transport riders who use foldable mobility devices. Drivers are required to assist riders in the storage of their mobility devices, unless physically unable to do so.
Blind or low-vision passengers
If your passenger is blind or low-vision, try to pull up as close to where they’re standing if possible. If you can get close to the curb, that's even better.
Offer an arm to guide your passenger to the car, but don’t touch them without asking.
When you drop them off, ask if there’s anything they might need help with. They might ask you to line the car up to the building they’re going to, or to guide them to the door if you can.
Deaf or hard of hearing passengers
每个聋人或听力有障碍的人都有不同的沟通需求。有些乘客可能会选择在笔记本上写字，或者发短信与你沟通。其他人则更喜欢使用手语或手势。你的乘客可能会通过读唇语或选择说话交流。无论是哪种方法，沟通时请遵从乘客的指引。
Just like with any passenger, confirm their name and destination before you start the ride.
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