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伙伴租车计划 (Express Drive) 维护及损坏

Need maintenance or repairs for your rental vehicle? Start by selecting your Express Drive partner below:
Hertz maintenance
Routine maintenance is required to renew your rental. This includes things like oil changes, tire rotations, etc.
How will I know when to get maintenance?
当需要进行例行维护时，您会在app或电子邮件中收到通知。
Once you’ve been notified, complete the maintenance as soon as possible.
如果您未能在规定时间内完成保养，可能会被要求归还车辆。
What to do
Once you’ve been notified that it’s time for maintenance, take the vehicle into a Hertz approved location to ensure it stays in good condition.
You can schedule a Hertz maintenance appointment through the Hertz portal. You should have been prompted to sign up for the Hertz maintenance portal at the time of pick up.
To gain access:
  1. 通过 Hertz 提供的电子邮件注册。
  2. Contact hertztnc@hertz.com.
您可以通过 Hertz 保养门户网站（HMP）按邮政编码搜索批准的服务提供商。
Once you’ve chosen an approved service provider, show them your maintenance voucher. You can find the maintenance voucher in the Hertz Maintenance Portal.
If you cannot access the Hertz Maintenance Portal , send an email to hertztnc@hertz.com to be reinstated into the HMP. If you're unable to drive the vehicle to your service location, you can use Hertz Roadside Assistance.
The vehicle will be towed to the original lot or to a Hertz-approved facility. Please note that you may be charged for the tow. View approved vendors. Back to top
Your costs
在批准的供应商处进行例行维护不会收费。
Only Hertz may give or approve maintenance outside their facility. You won't be reimbursed for maintenance at a non-approved vendor.
In-person inspections
Our Hertz partners require you to visit your rental location periodically to renew your contract. When you reach this point, you will be notified in advance to visit your Hertz location. You may schedule an appointment for this renewal up to seven days before. Doing so will expedite your visit; see how to make an appointment in your Lyft app.
Lyft recommends having your vehicle cleaned and fueled for these appointments, as Hertz may sometimes need to swap your rental vehicle. Also, you'll need to have performed your routine maintenance on schedule for Hertz to renew your vehicle in person.
Bring the vehicle to the rental location or an approved third-party vendor for routine maintenance.
Note: If you don’t complete your in-person inspection, your rental won’t auto-renew, and you may be asked to return it.
Charging your electric vehicle (EV)
As an EV Hertz renter, you'll be responsible for the charging cost. Head to the nearest charging station when you have 40-50 miles of battery life remaining.
To find nearby charging stations using the Lyft Driver App map:
  1. Open ‘Map Explorer’
  2. Select “Charging Stations”
  3. Nearby charging stations will populate on your map.
  4. Select a location to be shown additional station information (provider, address, hours, distance)
  5. Hit ‘Navigate’ to navigate to the station via the Lyft Map.
注意：
  1. Purple icons will indicate how many chargers are available at the station.
  2. Gray icons indicate no charging ports are available, or Lyft is unable to determine availability.
You can find charging locations in your area through both PlugShare and EVCS.
Find the closest charging station through the Plugshare app from the app's home screen:
  1. Open ‘Map Filters’ (tap the funnel icon at the lower right hand side).
  2. Scroll down to review ‘Networks’ first. Deselect all options, leaving only the Charging Partners specified in your rental agreement.
  3. Scroll up to then review ‘Plugs.’ Deselect all options, leaving only 'CCS/SAE.'
  4. 将“地点筛选”设置为包括“公共地点”、“使用中地点”和“需要手续费”。
  5. Close ‘Map Filters’ to see the available charging stations in your area.
EVCS offers subscription-based charging options for California drivers who prefer a monthly flat-rate charging option. For more information on pricing, where to charge, and potential savings, please visit EVCS. Support is available 24/7 for EVCS users. To connect with a live EVCS agent, call (866) 300-3827.
Hertz vehicle repairs
Hertz车辆维修示例包括刹车或变速器问题、轮胎更换或未计划的维护项目。
Hertz 使用一个维修供应商网络。请联系您当地的 Hertz 司机中心地点，找到离您最近的供应商。如果车辆不能及时修理，维修供应商会指引您前往当地的 Hertz 租车办公室。
What to do
Don't call Allstate Roadside Assistance. Go to the Hertz or Pep Boys branch where you picked up the vehicle.
If the damage prevents driving (such as a brakes or transmission issue), call Hertz Roadside Assistance: 1-800-654-5060.
Note: Do not call Allstate Roadside Assistance to service a Hertz Express Drive Vehicle. Back to top
Your costs
如果 Hertz 公司认定您有过错，您可能会被收取损坏赔偿或道路救援费用。如果您没有从 Hertz 租用其他车辆，这些费用可能会从您的周收入、租车押金或存档的付款方式中扣除。
If you rent with our Express Drive program, you may qualify for a Limited Liability Damage Waiver (LLDW) with Premium Emergency Roadside (PERS) for vehicles rented through Hertz. PERS covers damage fees from an accident and fees for Roadside Service like lost keys, towing, fuel delivery, and more.
Note: See your Hertz rental agreement or visit your local Hertz office for more information. Back to top
Flexdrive maintenance
Routine maintenance is required to renew your rental. This includes things like oil changes, tire rotations, etc.
How will I know when to get maintenance?
当需要进行例行维护时，您会在app或电子邮件中收到通知。
Once you’ve been notified, complete the maintenance as soon as possible.
如果您未能在规定时间内完成保养，可能会被要求归还车辆。
What to do
To schedule your required maintenance:
  1. Open the main menu, then tap ‘Your Vehicles.’
  2. 轻触‘您的车辆’，然后轻触‘查看详情’了解您的伙伴租车计划 (Express Drive) 租赁信息。
  3. Tap ‘Schedule preventative maintenance.’
  4. Select a location.
When you arrive Show the vendor your Holman ID card. Your Holman ID may be a sticker or QR code on your vehicle’s visor. It could also be in the glove box of the vehicle.
They'll complete the service and bill Flexdrive directly. You won't be charged for routine maintenance at an approved vendor.
Your costs
在批准的供应商处进行例行维护不会收费。
仅 Flexdrive 批准的供应商可以提供或批准维护。如果在未获批准的供应商处进行维护，费用将不予报销。
If you can’t get maintenance, return the rental vehicle to the pickup location to avoid additional fees or consequences.
如果您在收到维护通知后没有采取行动，您可能会被收取恢复手续费。
Charging your electric vehicle (EV)
You will be responsible for your own charging costs if you rent an EV through Flexdrive.
If you have less than 40-50 miles of battery remaining, you should head to the nearest charging station.
To find nearby charging stations using the Lyft Driver App map:
  1. Open ‘Map Explorer’
  2. Select “Charging Stations”
  3. Nearby charging stations will populate on your map.
  4. Select a location to be shown additional station information (provider, address, hours, distance)
  5. Hit ‘Navigate’ to navigate to the station via the Lyft Map.
注意：
  1. Purple icons will indicate how many chargers are available at the station.
  2. Gray icons indicate no charging ports are available, or Lyft is unable to determine availability.
How to charge: 
  1. For EVgo: Link your EVgo account with Lyft to get charging discounts. If you do not have an EVgo account, you can create one for free. Download the EVgo app to find nearby charging stations and follow the instructions in the EVgo app to charge. Once your account is linked, you will be able to access any associated discounts in the EVgo app. For drivers with RFID cards, your RFID cards will continue to work for now, but will eventually be phased out. Please link your EVgo account instead to charge.
  2. For Electrify America: Use the Electrify America App to find a nearby charging station and follow the instructions.
Note:
  1. 自2024年8月5日起，所有地区将不再提供无限充电服务。
Low tire pressure
Low tire pressure can reduce fuel efficiency and vehicle safety.
Having the correct tire pressure can:
  1. Improve fuel economy and handling.
  2. Extend tire life.
  3. Enhance safety.
  4. 降低爆胎的风险。
You can refill your tires at a local gas station or Flexdrive location.
If you think a tire has a bigger issue (like a leak), you can go to an approved service provider.
You can find your vehicle’s recommended tire pressure:
  1. On a sticker in the driver’s side door jamb.
  2. In the owner’s manual.
Your tires most likely need a pressure of 30-35 PSI, but it's important to check. Sometimes front and rear tires need different PSI.
Flexdrive damages
Damage examples include brake or transmission issues, tire replacement, or windshield repair.
If the vehicle can still drive, bring it to the location where you picked it up.
What to do
前往您提取 Flexdrive 租赁车辆的分公司。
Note: Do not call Allstate Roadside Assistance to service a Flexdrive Express Drive Vehicle.
If the damage prevents driving (such as a brakes or transmission issue), call 1-833-274-5938 and follow the prompts for roadside assistance.
Your costs
如果您被认定为过错方，可能会被收取损坏或路边服务的费用。这些费用可能会从您的租赁押金中扣除。
See your Flexdrive rental agreement for more information.
As a Flexdrive renter, you may have the option to sign up for a Collision Damage Waiver (CDW) or a Partial Collision Damage Waiver (PCDW), depending on your region. These types of damage waivers can help cover the cost of damage fees if an accident does occur. Please visit your rental location to learn more and sign up for a CDW or PCDW.
Repairs not covered
Repairs not covered through the Express Drive program include:
  1. Broken tail lights.
  2. New or flat tires (outside of normal wear and tear).
  3. Chipped glass.
Protection plans
Protection plans reduce or get rid of  unexpected out-of-pocket costs if you accidentally damage your rental vehicle.
You’ll be responsible for $0 or up to $500 of these costs per incident. The exact amount will depend on what plans are available in your area and which one you choose.
Getting a protection plan is optional.
Note: Protection plans are not insurance. You may want to check if your insurance or credit card agreement covers rental car damages.
How it works
If the Flexdrive team finds accidental damages during an inspection, we’ll reduce vehicle damage costs based on your protection plan.
Note: You may be charged for damage to your vehicle if you use it in ways that are prohibited by your rental agreement.
Available plans
Protection plans vary by region.
To see pricing and availability of plans in your region, open the Lyft Driver app, then:
  1. Open the main menu, then tap ‘Vehicles and Devices.’
  2. 轻触‘您的车辆’。
  3. Tap ‘See details.’
  4. 点击“更改保护计划”。
Changing or canceling your plan
You can change your plan at any time.
If you downgrade or cancel, your plan will update at the next weekly rental renewal date.
If you upgrade, you’ll need to visit a Flexdrive location for a free inspection. Your new plan will begin the day the inspection is completed.
To change your plan, open the Lyft Driver app, then:
  1. Open the main menu, then tap ‘Vehicles and Devices.’
  2. 轻触‘您的车辆’。
  3. Tap ‘See details.’
  4. 点击“更改保护计划”。
See also:

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