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Driver and passenger ratings

At the end of the ride, drivers and passengers can rate each other on a scale of 1–5 stars, 5 being the best. Our two-way rating system helps ensure the safety and comfort of the Lyft community.
You should base your rating on your ride experience. You'll have the option to provide specific feedback, so we know which areas to improve.
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评价您的司机
行程结束后，乘客至少有 2 小时可通过 app 中的 Rate & Pay（评分和支付）界面给司机评分。乘客提交的所有反馈都将匿名显示，系统会先行审核，之后再分享给司机。
如果您不提供评分，司机将会自动获得5星评分。要修改司机评分、给出司机反馈或在两小时后评分：
  1. 转至“行程历史”并轻触该行程
  2. 轻触“获取帮助”
  3. 轻触“Submit feedback on driver”（提交对司机的反馈）
  4. 提交之前请选择提供反馈的原因
If you rate your driver 3 stars or lower, you won't be paired with them again.
评价乘客
You’ll get a chance to rate your passenger after you drop off the ride. You can let us know about any issues you had with your passenger when you rate them.
If you don't select a rating for your passenger, the app will automatically rate them 5 stars.
After you end the ride, you get 24 hours to provide a rating in the Earnings tab:
  1. Tap on your earnings at the top of the home screen.
  2. Tap ‘See all activity.’
  3. Select the ride.
  4. Tap 'Rate Passengers.'
If you rate a passenger 3 stars or lower, you won't be paired with them again. Passenger ratings can’t be submitted through the web.
Lyft 如何计算评分
Driver rating
Your driver rating is the average of your last 100 ratings. If you have less than 100 rides, your driver rating is the average of all your ratings received so far.
To view your ratings, tap 'Feedback & Rewards' then tap 'Your Feedback.'
Passengers can write anonymous feedback about their ride. We’ll email you a summary every week with passenger feedback or areas you can improve on.
持续低评分可能会使您面临停用风险。如果您的评分低于 4.8，您可以考虑如何提高评分。轻触 app 中的‘学习中心’标签了解 5 星驾驶建议。
Passenger rating
Your rider rating is an average of your last 100 rides. If you have fewer than 100 rides, your rating is the average of all your rides. Ratings may say 'new' if you have fewer than 25 rides.
To see your rating in the app:
  1. Tap ‘View account.’
  2. 查看你的评分、行程次数和在Lyft上的时间。
Be sure to follow our Community Guidelines during your ride. Guideline violations or consistent low ratings can put your account at risk of deactivation.
If you receive a rating of 3 stars or lower multiple times, your account may be temporarily suspended. Riders that continue to receive ratings of 3 stars or lower, even after multiple warnings, may be permanently deactivated.
We rely on the star rating input from multiple drivers to determine suspension and deactivation.
不公正的评分
If you feel that a driver or passenger rated you poorly due to something out of your control, you can request a review through the app.
对评分提出争议：
  1. 轻触“行程历史”。
  2. Select the ride you want to provide feedback on.
  3. Tap 'Get help.'
  4. Select the reason for your feedback before submitting.
Lyft can exclude the lowest rating received out of your last 100 rides. Requests for multiple rating exclusions aren’t guaranteed.
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