司机和乘客评分
At the end of the ride, drivers and passengers can rate each other on a scale of 1–5 stars, 5 being the best. Our two-way rating system helps ensure the safety and comfort of the Lyft community.
You should base your rating on your ride experience. You'll have the option to provide specific feedback, so we know which areas to improve.
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评价您的司机
行程结束后，乘客至少有 2 小时可通过 app 中的 Rate & Pay（评分和支付）界面给司机评分。乘客提交的所有反馈都将匿名显示，系统会先行审核，之后再分享给司机。
如果您不提供评分，司机将会自动获得 5 星评分。如要修改司机评分、针对司机提供反馈或在两小时后对司机进行评分：
- 转至“行程历史”并轻触该行程
- 轻触“获取帮助”
- 轻触“Submit feedback on driver”（提交对司机的反馈）
- 提交之前请选择提供反馈的原因
If you rate your driver 3 stars or lower, you won't be paired with them again.
评价乘客
You’ll get a chance to rate your passenger after you drop off the ride. You can let us know about any issues you had with your passenger when you rate them.
If you don't select a rating for your passenger, the app will automatically rate them 5 stars.
After you end the ride, you get 24 hours to provide a rating in the Earnings tab:
- Tap on your earnings at the top of the home screen.
- 轻触“查看所有活动”。
- Select the ride.
- Tap 'Rate Passengers.'
如果您给乘客的评分是 3 星或更低，则您将不会再次匹配到该乘客。乘客评分无法通过网络提交。
Lyft 如何计算评分
Driver rating
Your driver rating is the average of your last 100 ratings. If you have less than 100 rides, your driver rating is the average of all your ratings received so far.
To view your ratings, tap 'Feedback & Rewards' then tap 'Your Feedback.'
乘客可以对他们的行程写匿名反馈。我们每周会通过电子邮件向您发送一份摘要，其中包含乘客反馈或您可以改进的地方。
持续收到低评分可能会导致您的账户面临被停用的风险。如果您的评分低于 4.8 分，您可能需要考虑如何改善服务。请点击 app 中的“学习中心”选项卡了解 5 星驾驶建议。
Passenger rating
Your rider rating is an average of your last 100 rides. If you have fewer than 100 rides, your rating is the average of all your rides. Ratings may say 'new' if you have fewer than 25 rides.
To see your rating in the app:
- Tap ‘View account.’
- 查看您的评分、乘车次数以及搭乘 Lyft 行程的时间。
Be sure to follow our Community Guidelines during your ride. Guideline violations or consistent low ratings can put your account at risk of deactivation.
If you receive a rating of 3 stars or lower multiple times, your account may be temporarily suspended. Riders that continue to receive ratings of 3 stars or lower, even after multiple warnings, may be permanently deactivated.
我们依靠多位司机的星级评分输入来决定暂停和停用。
不公正的评分
If you feel that a driver or passenger rated you poorly due to something out of your control, you can request a review through the app.
对评分提出异议：
- 轻触“行程历史”。
- 选择您想要提供反馈的行程。
- 轻触‘获取帮助’。
- Select the reason for your feedback before submitting.
Lyft 可以排除您最近 100 次行程中收到的最低评分。对于多次评分排除的请求不保证。
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