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How to request a ride

乘客可以通过Lyft app叫车。
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Requesting rides in the app
Once you’ve downloaded the Lyft app and created an account:
  1. Tap ‘Search destination’ and enter your drop-off location
  2. Select your preferred ride type. You can learn more about different types of rides at Lyft ride types overview.
  3. Tap ‘Select Lyft’
  4. Confirm or change your pickup location before tapping ‘Confirm and request’
Once you've enabled GPS locating in your phone settings, the Lyft app will automatically set your current address as the ‘pickup’ location.
To add an extra stop during a ride, tap the ‘+’ icon next to the listed addresses at the top of the ride screen.
If you’re making a stop or going to leave the car for more than 5 minutes, ask the driver to end the ride. Then, request a new ride when you’re ready to go to your next destination.
Gate codes
If your driver needs a gate code to get to your pickup location, you have the option to input the gate code before being picked up.
Add your gate code in the pickup notes when requesting a ride, or by tapping “Share gate code” on the gray banner while waiting for your driver. This banner will disappear when the driver arrives at the gate.
If you didn’t enter the code in the pickup notes or banner, you can tap the phone icon to contact your driver and provide the gate code.
Airport rides
You can select ride preferences to personalize your ride to or from the airport. This is available for all ride types.
The preferences you can select include:
  1. Vehicle temperature
  2. 无交谈行程
  3. Help with luggage
To select your preferences, tap ‘Personalize your ride’ while you wait for your driver to arrive.
Note: Some drivers may not be able to accommodate your selected preferences.
Request a ride for someone else
To request a ride for someone else:
  1. Set the rider’s destination
  2. Tap 'Change rider' at the top of the screen
  3. Select a rider from your contact list
  4. 骑行者将被通知，行程已发送给他们
Note: The app will request access to the requestor’s contacts the first time this option is selected. If the rider does not have a Lyft account, they'll receive a link via SMS message to create an account.
Note: Passengers under the age of 18 aren’t allowed to take a Lyft ride without an adult, even if an adult orders the ride for them.
How to sync contacts
通过同步通讯录中的地址，可以轻松搜索目的地。这样，当你在下车字段中输入联系人姓名时，可以轻松找到他们的地址。
您可以选择联系人，这样地址就会设置为下车地点。您还可以添加或删除联系人地址，并且它会自动与您设备的联系人列表同步。操作如下：
  1. 轻触“搜索目的地”
  2. 轻触列表底部的‘导入联系人’（如果您尚未授予访问权限，此提示将弹出）
  3. 当提示要求访问联系人列表时，轻触‘允许’
  4. 现在，当你按姓名或地址进行搜索时，你的联系人应该会出现在下车字段的搜索结果中
  5. Tap a contact name to use the address as a destination
  6. You can also tap on the edit button next to the contact to add or remove an address
I'm unable to request a ride
You may receive an error message that your ride can't be requested if the following applies:
  1. Payment method needs updating
  2. Not enough funds to cover the ride cost
  3. No current drivers available in your area
  4. Your account is deleted/deactivated
  5. Connectivity issues within the app or your smartphone
To add a payment method, open the Lyft app’s menu and tap ‘Payment,’ then ‘Add payment method.’
If a payment charge or authorization fails, you won’t be able to request a ride with that payment method. For declined payments, please contact your card issuer or digital wallet customer support. Learn more about Payment authorizations.
Poor connectivity or out-of-date software can also cause issues with requesting rides. To learn more, see I'm having a problem with the app.
Lyft Family
Lyft Family allows you to link accounts with other riders. Your Family members can use a shared payment method to pay for all Lyft rides. You’ll also have access to safety features, including the ability to share ride details (driver details and location tracking).
To create or join a Lyft Family account, go to the Lyft Family home page to get started.
注意：家庭成员必须年满18岁才能拥有Lyft 账户。未满18岁的乘客不得单独旅行，即使有成人持有Lyft Family 账户。
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