Your driver rating is the average of your last 100 ratings. If you have less than 100 rides, your driver rating is the average of all your ratings received so far.
To view your ratings, tap 'Feedback & Rewards' then tap 'Your Feedback.'
Passengers can write anonymous feedback about their ride. We’ll email you a summary every week with passenger feedback or areas you can improve on.
Consistently low ratings can put you at risk of deactivation. If your rating is below 4.8, you may want to consider ways to improve it. Tap the ‘Learning Center’ tab in the app for 5-star driving tips.
Your rider rating is an average of your last 100 rides. If you have fewer than 100 rides, your rating is the average of all your rides. Ratings may say 'new' if you have fewer than 25 rides.
To see your rating in the app:
Tap ‘View account.’
View your rating, ride count, and time spent with Lyft.
Be sure to follow our Community Guidelines during your ride. Guideline violations or consistent low ratings can put your account at risk of deactivation.
If you receive a rating of 3 stars or lower multiple times, your account may be temporarily suspended. Riders that continue to receive ratings of 3 stars or lower, even after multiple warnings, may be permanently deactivated.
We rely on the star rating input from multiple drivers to determine suspension and deactivation.