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    Express Drive maintenance and damages

    Need maintenance or repairs for your rental vehicle? Start by selecting your Express Drive partner below:

    Hertz maintenance

    Routine maintenance is required to renew your rental. This includes things like oil changes, tire rotations, etc.

    How will I know when to get maintenance?

    You’ll receive a notification in your app or an email when it’s time for routine maintenance.
    Once you’ve been notified, complete the maintenance as soon as possible.
    You may be asked to return the vehicle if you don’t complete the maintenance within the required timeframe.

    What to do

    Once you’ve been notified that it’s time for maintenance, take the vehicle into an approved facility to ensure it stays in good condition. View approved vendors. Back to top

    Your costs

    You won't be charged for routine maintenance at an approved vendor.
    Only Hertz/Pep Boys may give or approve maintenance outside their facility. You won't be reimbursed for maintenance at a non-approved vendor.

    In-person inspections

    Hertz requires in-person inspections after a certain amount of days. We’ll send you a notification when it’s time.
    Go to the Hertz location where you picked up your vehicle.  Note: If you don’t complete your in-person inspection, your rental won’t auto-renew and you may be asked to return it.

    Hertz damages

    Examples include brake or transmission issues, tire replacement, or windshield repair. If the vehicle can still drive, bring it to the location where you picked it up.

    What to do

    Don't call Allstate Roadside Assistance. Go to the Hertz or Pep Boys branch where you picked up the vehicle.
    If the damage prevents driving (such as a brakes or transmission issue), call Hertz Roadside Assistance: 1-800-654-5060.  Back to top

    Your costs

    You may be charged for damages or roadside services if you're found to be at fault. These funds may be deducted from your rental deposit.
    See your Hertz rental agreement for more information. Back to top

    Flexdrive maintenance

    Routine maintenance is required to renew your rental. This includes things like oil changes, tire rotations, etc.

    How will I know when to get maintenance?

    You’ll receive a notification in your app or an email when it’s time for routine maintenance.
    Once you’ve been notified, complete the maintenance as soon as possible.
    You may be asked to return the vehicle if you don’t complete the maintenance within the required timeframe.

    What to do

    To schedule your required maintenance:
    1. Open the main menu, then tap ‘Your Vehicles.’
    2. Tap ‘Your Vehicles,’ then tap ‘See details’ for your Express Drive rental.
    3. Tap ‘Schedule preventative maintenance.’
    4. Select a location.
    When you arrive Show the vendor your ARI ID card. Your ARI ID may be a sticker or QR code on your vehicle’s visor. It could also be in the glove box of the vehicle.
    They'll complete the service and bill Flexdrive directly. You won't be charged for routine maintenance at an approved vendor.

    Your costs

    You won't be charged for routine maintenance at an approved vendor.
    Only Flexdrive-approved providers may give or approve maintenance. You won't be reimbursed for maintenance at a non-approved vendor.
    If you can’t get maintenance, return the rental vehicle to the pickup location to avoid additional fees or consequences.
    You may be subjected to a recovery fee if you don’t take action once you’ve been notified about maintenance.

    Charging your electric vehicle (EV)

    If you rent an EV through Flexdrive, you have the option to opt-in to the unlimited charging plan.
    If you don’t opt-in, you’re responsible for the charging cost. We recommend opting out only if you have an L2 charger installed at your home.
    If you have less than 40-50 miles of battery remaining, you should head to the nearest charging station.
    How to charge: If you’ve opted in for the unlimited charging plan, find the closest charging station through the Plugshare app (or Electrify America app for Denver and San Francisco renters). From the app's home screen:
    1. Open ‘Map Filters’ (tap the funnel icon at the lower right hand side)
    2. Scroll down to review ‘Networks’ first. Deselect all options, leaving only the Charging Partners specified in your rental agreement
    3. Scroll up to then review ‘Plugs.’ Deselect all options, leaving only “CCS/SAE”
    4. Set ‘Location Filters’ to include “Public Locations,” “In Use Locations” and “Requires Fee”
    5. Close ‘Map Filters’ to see the available charging stations in your area
    How to charge: 
    • For EVgo or ChargePoint: Use the RFID charging card attached to your rental keys to pay for charging
    • For Electrify America: Use the Electrify America App to find a nearby charging station and follow instructions
    Note: Make sure to only use the Charging Partner specified in your rental agreement. Different regions have different Charging Partners. You'll need to pay to charge on other networks outside of the Charging Partners in your region.

    Flexdrive damages

    Damage examples include brake or transmission issues, tire replacement, or windshield repair.
    If the vehicle can still drive, bring it to the location where you picked it up.

    What to do

    Go to the branch where you picked up your Flexdrive rental.
    If the damage prevents driving (such as a brakes or transmission issue), call 1-833-274-5938 and follow the prompts for roadside assistance.

    Your costs

    You may be charged for damages or roadside services if you're found to be at fault. These funds may be deducted from your rental deposit.
    See your Flexdrive rental agreement for more information.

    Repairs not covered

    Repairs not covered by Lyft include:
    • Broken tail lights
    • New or flat tires (outside of normal wear and tear)
    • Chipped glass
    See also:

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