Wait in the designated staging area. Drivers within the designated staging area are automatically added to the queue.
The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
Driver cancellations and missed requests do affect your place in line. You can miss or decline up to 3 rides before getting placed at the back of the queue.
At select airports, pre-dispatch speeds up the process of getting an airport ride and lowers ETAs for passengers.
While waiting for requests at select airport staging areas, you may receive an in-app notification instructing you to head towards a specific terminal location within the airport. Drivers are not required to accept the pre-dispatch request, this is an optional feature. Your acceptance rating will not be affected if you choose to ignore these pre-dispatch requests. While you are on your way, you should be matched to a passenger.
If by the time you get to the terminal and you have not received a ride request, you will be asked to confirm your arrival.
While you are waiting the system will try to find a passenger. Wait the allotted amount of time until a request comes in, or the timer expires.
If the timer expires and you did not receive a ride request, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue and shouldn't lose your position.
If you’ve waited in the queue and a passenger requests a short ride from the airport, you may qualify for a higher queue position after you drop off your passenger. You'll receive a message after drop-off saying you have the option to return to the staging area for a preferred spot in the queue.
Note: If you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.