Skip to Content

Louisiana airport information for drivers

To ensure a smooth airport experience for you and your passengers, make sure to familiarize yourself with the rules below. Tap each link to jump to detailed instructions on each section:
The following information applies to all airports:
Airport officials will issue administrative citations to drivers who do not follow the rules. You are responsible for paying any tickets you receive for violating airport rules and regulations.
Note: The time you spend waiting in an airport queue won’t be counted towards the 12-hour limit.
Lyft emblem
  1. Keep your Lyft emblem displayed and visible at all times while giving Lyft rides.
  2. If you are giving a non-Lyft ride at the airport, make sure to remove your emblem before entering airport property.
  3. If you’ve just been approved to drive, you should receive your Lyft emblem shortly. If you didn't get one or need a new one, order one in your Dashboard. While waiting for it to arrive, you may print a temporary emblem.
Image of the Lyft emblem.
Conduct at the airport
  1. Do not stop or pull over in crosswalks.
  2. Do not park in red zones or taxi/shuttle areas unless otherwise specified in the rules above.
  3. Always follow instructions given by airport personnel.
  4. If you run into any trouble, like a regulatory citation, contact us. We're here to help 24/7.
Waybill
Airport authorities may ask you for a waybill, which shows your latest ride. Click here to learn how to access your waybill.
Permitted Airports
Lyft is available at the following airports in Louisiana. Drivers on the Lyft platform are responsible for knowing and following all airport regulations in order to avoid receiving administrative citations from the airport.
Tap each airport name for detailed instructions:
Baton Rouge Metropolitan Airport (BTR)
This image is a map of the BTR airport. It includes staging lot, pickup, and drop-off areas.
Waiting for requests:
  1. Wait in the designated staging area. Only drivers within the designated staging area (pictured above) are added to the queue.
  2. The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  3. If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  4. Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
  5. Driver cancellations and missed requests do affect your place in line. You can miss or decline up to 3 rides before getting placed at the back of the queue.
  6. You can view your place in line in the app. Learn how to view your position in the queue here.
Pickups:
  1. Pick up passengers from arrivals
    1. The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport.
  3. Do not wait or circle back at the airport if the passenger is delayed when picking up. Instead, head to the staging area and wait there.
Drop-offs:
  1. Drop off passengers at Departures, at one of the areas designated in the image above.
  2. Do not wait at the airport terminal after drop-off. If you'd like to wait for additional requests, proceed to the staging area.
New Orleans Louis Armstrong International Airport (MSY)
This image is a map of the MSY airport. It includes staging lot.
Waiting for requests:
  1. Wait in the designated staging area. Only drivers within the designated staging area are added to the queue. Please note, the City of Kenner can write tickets for drivers parked outside of these locations.
  2. The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  3. If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  4. Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
  5. Driver cancellations and missed requests do affect your place in line. You can miss or decline up to 3 rides before getting placed at the back of the queue.
  6. You can view your place in line in the app. Learn how to view your position in the queue here
Pickups:
  1. Pick up passengers in Zone 2 (2nd curb from the terminal building) of the Arrivals side.
    1. The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport.
  3. Trips to and from MSY airport with start or end locations in Orleans Parish are subject to a $33.00 minimum price. This price is what the passenger is charged, and may not reflect driver earnings.
  4. Express Match Zone: While waiting for requests, you may receive an in-app notification directing you to head toward the terminal. While en route, you may receive a ride request. If you do not, you are permitted to wait at Zone 1 (for XL drivers) and Zone 2 (for standard Lyft drivers) until you are matched to a rider.
    1. All drivers looking to do an airport ride should still start at the staging area.
    2. Do not go straight to the curb unless directed to do so by the app.
  6. Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.
  7. Do not load passengers in the travel lane. Only load when parked in the designated area.
  8. Do not pick up passengers at the curbside terminal entrance.
  9. Do not wait or circle back at the airport if the passenger is delayed when picking up.
Drop-offs:
  1. Drop off passengers at departures, at your passenger's carrier of choice.
  2. Do not wait at the airport terminal or accept additional ride requests after drop-off.
Rules & Regulations:
  1. Failure to properly display Lyft trade dress may result in a temporary or permanent ban from airport pickups.
  2. Driver misbehavior (ex. not following Airport staff direction, loading passenger(s) in Rideshare vehicle in non-loading and waiting areas, use of profanity, and other driver misconduct) may result in a temporary or permanent ban from airport pickups.
Shreveport Regional Airport (SHV)
This image is a map of the SHV airport. It includes staging lot, pickup, and drop-off areas.
Waiting for requests:
  1. Wait in the designated staging area. Only drivers within the designated staging area are added to the queue.
  2. The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  3. If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  4. Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
  5. Driver cancellations and missed requests do affect your place in line. You can miss or decline up to 3 rides before getting placed at the back of the queue.
  6. You can view your place in line in the app. Learn how to view your position in the queue here.
Pickups:
  1. Pick up passengers from arrivals, at your passenger’s carrier of choice.
  2. Do not wait or circle back at the airport if the passenger is delayed when picking up.
  3. Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.
Drop-offs:
  1. Drop off passengers at departures, at your passenger's carrier of choice.
  2. Do not wait at the airport terminal or accept additional ride requests after drop-off.
All Other Permitted Airports
The rules below for pickups and drop-offs apply to the following airports:
  1. Houma-Terrebonne Airport | HUM
  2. Lake Charles Regional Airport | LCH
  3. Monroe Regional Airport | MLU
  4. Shreveport Downtown Airport | DTN
  5. Lafayette Regional Airport | LFT
Pickups:
  1. Pick up passengers from arrivals, at your passenger’s carrier of choice.
  2. Do not wait or circle back at the airport if the passenger is delayed when picking up.
Drop-offs:
  1. Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.
  2. Do not wait at the airport terminal after drop-off.

Still need help?