Sometimes you need to call passengers to let them know you've arrived. The app is set up for you to do so. Simply tap the phone icon to start your call.
Passengers won't see your actual phone number. We use a third-party service to hide phone numbers in the app, so passengers won't see your personal info (and you won't see theirs).
You can also use the app to send your passenger a message. You can choose pre-selected options or type a custom message. To type your own message, the vehicle must be stopped. You'll also need to use a pre-selected option first to start the chat.
Frequently asked questions
Why aren't my phone calls going through to my passengers? Be sure to use the same phone registered to your Lyft account. Your phone number is saved on the 'Settings' tab.
Another common reason this happens is caller ID is blocked on your phone. You must turn on caller ID to reach passengers through the app.
If you've checked your phone number and caller ID but still can't make calls, tap 'Contact Support' below. We're happy to help.
Why can't I use the app while I'm on the phone? Some wireless networks don't allow smartphones to multitask (like using apps and talking on the phone at the same time). You'll still be able to call your passengers, but you'll leave the app when doing so.
Don't worry: your ride data won't be lost. When you're done speaking on the phone, re-open the app to resume.