Safety is our highest priority and a key component to the Lyft ride experience. As a driver, it's important to ensure that both you and your passenger(s) feel comfortable during a ride. Below, we've included some helpful resources and tips for handling unsafe situations. You can also learn more about Lyft's commitment to safety. If this is an emergency, please call 911. As a part of Lyft’s partnership with ADT, you can now request emergency help through the app. Tap 'Get emergency help' from the ride page, which alerts ADT who will follow up with you by phone.
If you don’t answer, ADT contacts 911 to provide your location details. You’ll be provided with real-time updates in the Lyft app with the status of your emergency request.
Should you need additional support in reporting an unsafe situation, we’re here to help. Our Safety Team is available 24 hours a day, 7 days a week. If you need to speak to our Safety team, select ‘Contact Support’ below.
Report an accident or citation
As a reminder, Lyft defines accidents as:
A vehicle striking an object (for example a curb, wall, or tree)
Vehicle damage to third-party property
We’ll guide you through the next steps of reporting a vehicle collision. As a reminder, our team is available 24 hours a day, 7 days a week.
If you received any type of citation while driving for Lyft, let us know so that we can assist further. Please make sure to have a photo of the front and back of the citation ready.
Community Safety Education program
Lyft's committed to educating our community on appropriate behavior in a Lyft ride. To help prevent unpleasant experiences, we've developed a Community Safety Education program. This program is in partnership with RAINN, the largest anti-sexual violence organization in the U.S.
All Lyft drivers are required to complete this program to continue giving rides. This program addresses how to deal with challenging situations and how to provide a safe ride for everyone.
Additional resources and guidelines
The video below provides a quick overview on staying safe, both as a driver and for your passengers. Tap the 'Learning Center 'tab in your Lyft Driver app for more safe driving tips and in-app safety features.
Our two-way rating system helps ensure the safety and comfort of the Lyft community. At the end of the ride, drivers and passengers can rate each other on a scale of 1–5 stars, 5 being the best. If you rate a passenger 3 stars or below, the app will ensure that you’ll not be paired with this passenger in the future.
You should base your rating on your ride experience. You'll have the option to provide specific feedback, so we know which areas to improve.
How to ensure passenger safety
There are several best practices that you can provide while giving a ride:
Only drive on your profile: Make sure to only give rides when you’re logged into your personal Lyft account. Your profile photo should match what you currently look like so that passengers can identify you.
Drive your approved vehicle(s): You’re only approved to give rides in the vehicle(s) on your profile. If you want to switch vehicles, make sure the photo on your app matches the new vehicle before giving rides. See instructions for switching your vehicle.
Don’t bring your friends/family along: Lyft passengers expect to get an awesome, vetted driver. It's possible to cause your passenger to feel unsafe if there's an unknown person accompanying the ride.
Try using a phone mount: Navigating a ride is difficult if you're having to look down at your phone for directions. We recommend using a phone mount to keep your hands free and eyes on the road!
Obey all traffic laws: Always remember to follow traffic laws and city/state regulations when driving. This includes signaling lane changes, following speed limits, and more.