Safety is a key component of the Lyft experience. As a driver, it's important to follow traffic laws as well as the guidelines below to provide safe, dependable rides on the Lyft platform.
- Accidents, citations, and emergency situations
- Safety 101
- Two-way ratings
- Lyft insurance
- Driver safety guidelines
If you are involved in an accident or collision, you should take the appropriate steps to protect yourself and get to a safe location. Once you are ready to speak with us, tap below to connect with our Claims Customer Care team.
If you experience an emergency or receive a citation, take the appropriate steps to protect yourself and get to a safe place as needed. Then tap ‘Call Me’ below to get connected with our critical response team. We're available 24 hours a day, 7 days a week.
Lyft should not be used as a substitute for emergency transportation. If you experience an emergency situation, dial 911 or your local non-emergency assistance line if appropriate. If you encounter a passenger with an emergency situation, they should contact 911. After that, contact our critical response line so we can take appropriate action.
To make sure your driver rating isn’t affected by an emergency situation, please contact us so we can take appropriate action.
If a passenger causes damage to your vehicle for any reason, contact us so they can be charged a damage fee depending on the extent of the damage.
Watch our Safety 101 video for a quick overview on staying safe, both as a driver and for your passengers.
After every ride, drivers and passengers rate each other. If you rate a passenger 3 stars or below you'll never be matched again.
Our 1M liability policy will apply as primary to your personal auto insurance when matched with a passenger. If you're carrying a TNC endorsed policy or a commercial policy, our insurance is excess. Get the details on our Insurance Policy.
- Cash tips OK
- Only drive using your driver profile
- Only use your approved car(s)
- Don't bring your friends or family along when you drive
- Try using a phone mount
- Display your Lyft emblem
- Obey all traffic laws
Lyft is no longer a strictly cashless platform. Passengers can use cash or use the app to give tips. 100% of tips go to drivers.
Even though cash tips are OK, if a passenger causes damage to your car, don't ask for or accept cash. Instead, follow our policy for reporting damage so that our team can take care of charging the passenger and getting you compensated.
Your profile photo should match what you currently look like so passengers can identify you. Recently shave your head, or dye your hair pink to match our 'stache? Send us a message with a new driver photo attached by tapping 'Contact Support' below.
See tips on taking a new driver photo.
You are only approved to give rides in the vehicle(s) on your profile.
If you're switching your vehicle, make sure the photo on your app matches the new vehicle before giving rides. See instructions for switching your vehicle.
Lyft passengers expect to get an awesome, background-checked and vetted driver. Please refrain from having your friends join you while driving on the Lyft platform.
The pink Lyft emblem is sent in your Welcome Kit and should be displayed in your windshield. Don't have one? Let us know by tapping 'Contact Support' below.
Focus on your driving, keep your eyes on the road and always be fully aware of your surroundings.
Signal when changing lanes, yield to oncoming traffic, follow speed limits, and don't make illegal turns. Always come to a complete stop at stop signs, follow traffic signals, be courteous to other drivers on the road, and watch out for and yield to pedestrians and cyclists. Basically, drive like you're driving your own child!