Texas airport information for drivers
To ensure a smooth airport experience for you and your passengers, make sure to familiarize yourself with the rules below. Tap each link to jump to detailed instructions on each section:
The following information applies to all airports:
Airport officials will issue administrative citations to drivers who do not follow the rules. You are responsible for paying any tickets you receive for violating airport rules and regulations.
Note: The time you spend waiting in an airport queue won’t be counted towards the 12-hour limit.
Lyft emblem
- Keep your Lyft emblem displayed in your lower right hand (passenger side) of your front windshield at all times while giving Lyft rides.
- If you are giving a non-Lyft ride at the airport, make sure to remove your emblem before entering airport property.
- If you’ve just been approved to drive, you should receive your Lyft emblem shortly. If you didn't get one or need a new one, place an order in your Dashboard. While waiting for it to arrive, you may print a temporary emblem.
Conduct at the airport
- Do not stop or pull over in crosswalks.
- Do not park in red zones or taxi/shuttle areas unless otherwise specified in the rules above.
- Always follow instructions given by airport personnel.
- If you run into any trouble, like a regulatory citation, reach out to our Support team. We're here to help 24/7.
Waybill
- Airport authorities may ask you for a waybill, which shows your latest ride. Click here to learn how to access your waybill.
Permitted Airports
Drivers on the Lyft platform are responsible for knowing and following all airport regulations in order to avoid receiving administrative citations from the airport. Lyft is available at the following airports in Texas:
Amarillo Rick Husband International Airport (AMA)
Waiting for requests:
- Wait in the designated staging area. Only drivers within the designated staging area (pictured above) are added to the queue.
- The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
- If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
- Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
- Driver cancellations and missed requests do affect your place in line. You can miss or decline up to 3 rides before getting placed at the back of the queue.
- You can view your place in line in the app. Learn how to view your position in the queue here.
Pickups:
- Pick up passengers in front of the terminal.
- The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location.
- Do not wait or circle back at the airport if the passenger is delayed when picking up.
- Do not hand out referral cards while on airport property.
- Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.
Drop-offs:
- Drop off passengers curbside at the terminal entrance.
- Do not wait at the airport terminal after drop-off. If you'd like to wait for additional requests, head to the staging area.
Austin-Bergstrom International Airport (AUS)
Update to staging at AUS:
- The TNC auxiliary lot on Spirit of Texas Drive will be temporarily closed. Lyft drivers will still be able to use the main TNC staging area off Rental Car Road. When necessary, the overflow lot on Rental Car Road will also be made available for staging.
Waiting for requests:
- Wait in the designated staging area. Only drivers within the designated staging areas (pictured above) are added to the queue.
- You may see multiple airport staging lots in the app. You can choose any available lots and it won't affect your place in the queue. The app will show how many drivers are waiting in each staging lot.
- The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
- If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
- Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
- Driver cancellations and missed requests do affect your place in line. You can miss or decline up to 3 rides before getting placed at the back of the queue.
- You can view your place in line in the app. Learn how to view your position in the queue here.
- Please help us keep Austin clean, do not litter in the staging area. Please be advised that any Lyft drivers determined to have littered at the staging area will be subject to arrest.
- Smoking is prohibited at the Ground Transportation Staging Areas, TNC staging lots, the cell phone lot, and the Ground Transportation Center. This includes inside vehicles. You can use one of the following designated smoking areas while at the airport:
- Upper Level, far East end
- Lower Level, far East end
- South Terminal
Pickups:
- Beginning 11/19/2018, drivers should only pick up in the new area located on the ground level of the rental car garage. Follow signs for "Rental Car Return."
- Enter the garage and look for the Blue, Red, or Yellow lanes, then meet your passenger at the correct pickup point.
- The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location.
- Do not pick up passengers curbside at the Barbara Jordan Terminal.
- Do not wait or circle back at the airport if the passenger is delayed when picking up.
- Do not hand out referral cards while on airport property.
- Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.
- Express Match Zone: While waiting for a ride you may receive an in-app notification directing you to head towards the pickup area at the Ground Transportation Center. While en route, you may receive a ride request. If you do not, you are permitted to wait in the pickup area for up to 5 minutes. The designated waiting area is in the Blue Zone.
- All drivers looking to do an airport ride should still start at the staging area.
- Do not go straight to the curb unless directed to do so by the app.
Drop-offs:
- Drivers should only drop-off in the Departures area located on the upper level at the Barbara Jordan Terminal. Drivers may drop off at the passenger's carrier of choice.
- Starting 4/7/22, the drop off area will be located on the lower level between 3 AM and 8 AM only. All other times, drop offs will remain on the upper level.
- Do not wait at the airport terminal after drop-off. If you'd like to wait for additional requests, head to the staging area.
Austin-Bergstrom International Airport - South Terminal
Waiting for requests:
- Wait in the designated staging area. Only drivers within the designated staging area (pictured above) are added to the queue.
- The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
- If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
- Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
- Driver cancellations and missed requests do affect your place in line. You can miss or decline up to 3 rides before getting placed at the back of the queue.
- You can view your place in line in the app. Learn how to view your position in the queue here.
- Please help us keep Austin clean, do not litter in the staging area. Please be advised that any Lyft drivers determined to have littered at the staging area will be subject to arrest.
Pickups:
- Pick up passengers in front of the terminal.
- The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location.
- Do not wait or circle back at the airport if the passenger is delayed when picking up.
- Do not hand out referral cards while on airport property.
Drop-offs:
- Drop off passengers curbside at the terminal entrance.
- Do not wait at the airport terminal after drop-off. If you'd like to wait for additional requests, head to the staging area.
Dallas Fort Worth International Airport (DFW)
Waiting for requests:
- Wait in the designated staging area. Only drivers within the designated staging area (Terminal B Infield Lot) are added to the queue.
- You may see multiple airport staging lots in the app. You can choose any available lots and it won't affect your place in the queue. The app will show how many drivers are waiting in each staging lot.
- The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
- If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
- Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
- Driver cancellations and missed requests do affect your place in line. You can miss or decline up to 3 rides before getting placed at the back of the queue.
- You can view your place in line in the app. Learn how to view your position in the queue here.
Pickups:
- Pick up passengers from Arrivals at the green curbs.
- Do not wait or circle back at the airport if the passenger is delayed. Head to the Terminal A infield lot.
- Drivers must pay the exit toll to leave airport property. Fees may vary, however, Lyft will always reimburse each airport ride $3 automatically.
- Rematch is a feature that enables you to be matched with additional passenger(s) shortly before or after completing a drop-off. This means you can receive a ride request for up to 2 minutes after dropping off a passenger without returning to the staging lot.
- here. Pre-dispatch: While waiting for requests, you may receive an SMS and an in-app note directing you to head toward the terminal. While en route, you should receive a ride request. If you do not, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue. More information on pre-dispatch can be found
- Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.
Drop-offs:
- Drop off passengers at Departures at the passenger’s carrier of choice.
- Drivers must pay the exit toll to leave airport property. Fees may vary, however, Lyft will always reimburse each airport ride $3 automatically.
- Do not wait at the airport terminal after drop-off. If you'd like to wait for additional requests, head to the staging area.
Dallas Love Field Airport (DAL)
Waiting for requests:
- Wait in the designated staging area. Only drivers within the designated staging area (pictured above) are added to the queue.
- The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
- If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
- Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
- Driver cancellations and missed requests do affect your place in line. You can miss or decline up to 3 rides before getting placed at the back of the queue.
- You can view your place in line in the app. Learn how to view your position in the queue here.
Pickups:
- Beginning September 14, pickups will occur at the back of Parking Garage B. Please follow signage to enter the garage and proceed to the second lane. You may pick up on either side of the lane. See the map below.
- Pickups for passengers with special needs or mobility challenges will still occur on the terminal curb outside of ticketing and check in.
- Click here for a helpful video showing the new garage pickup route.
- The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport.
- Do not wait or circle back at the airport if the passenger is delayed. Head to the staging area and wait there.
- Wait in the "Ground Transportation staging area" (refer to map above) if your passenger is delayed. If there are no available parking spaces in the lot, you will need to leave airport property.
- Express Match Zone: While waiting for requests, you may receive an in-app notification directing you to head towards the terminal. While en route, you may receive a ride request. If you do not, you are permitted to wait in the Express Match Zone for up to 10 minutes. The designated waiting area is Pickup Area 2 and 3 in the Parking Garage B.
- All drivers looking to do an airport ride should still start at the staging area.
- Do not go straight to the curb unless directed to do so by the app.
- Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.
Drop-offs:
- Drop off passengers at “Departures” (Upper Level Roadway) at the passenger’s carrier of choice.
- Do not wait at the airport terminal after drop-off. If you want to accept additional ride requests, proceed to the staging area.
El Paso International Airport (ELP)
Waiting for requests:
- Wait in the designated staging area pictured above. Only drivers within the designated staging area (pictured above, off Piper Ct) are added to the queue.
- The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
- If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
- Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
- Driver cancellations and missed requests do affect your place in line. You can miss or decline up to 3 rides before getting placed at the back of the queue.
- You can view your place in line in the app. Learn how to view your position in the queue here.
Pickups:
- Pick up passengers from Ride App Pickup area outside of baggage claim.
- Do not wait or circle back at the airport if the passenger is delayed when picking up.
- Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.
Drop-offs:
- Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.
- Do not wait at the airport terminal for ride requests after drop-off. If you'd like to wait for requests, head to the staging area.
Houston: George Bush Intercontinental Airport (IAH)
Waiting for requests:
- As of August 2, Terminal E has begun construction. All Terminal E and C drop-offs will be rerouted to a new location at Terminal C lower level, west curb.
- Beginning September 7, Pickups for Terminal E are moving from Lane 5 to Lanes 1 & 3.
- Please read and review the City of Houston TNC Rules before your first ride, and any time you have questions.
- Wait in the designated staging area. Only drivers within the designated staging area are added to the queue. The staging lot for IAH airport is located at 6135 Will Clayton Pkwy.
- You may see multiple airport staging lots in the app. You can choose any available lots and it won't affect your place in the queue. The app will show how many drivers are waiting in each staging lot.
- The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
- If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
- Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
- Driver cancellations and missed requests do affect your place in line. You can miss or decline up to 3 rides before getting placed at the back of the queue.
- You can view your place in line in the app. Learn how to view your position in the queue here.
Pickups:
- Pick up passengers from the TNC pickup zones at the Terminals (pictured above)—look for the TNC pickup signs.
- The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport.
- Do not wait or circle back at the airport if the passenger is delayed when picking up.
- Express Match Zone: While waiting for a ride, you may receive an in-app notification directing you towards the pickup area at the Terminal C Parking Garage. While en route, you may receive a ride request. If you don't, you can wait in the pickup area for up to 15 minutes. The designated waiting area is in the Lyft Pickup Zone.
- Start in the staging area if you're looking to do an airport ride.
- Don't go straight to the curb unless directed to do so by the app.
- Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.
Drop-offs:
- Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.
- Do not wait at the airport terminal after drop-off.
Houston: William P. Hobby Airport (HOU)
Waiting for requests:
- Please read and review the City of Houston TNC Rules before your first ride, and any time you have questions.
- Wait in the designated staging area. Only drivers within the designated staging area (7748 Airport Blvd, Houston, TX 77061) are added to the queue.
- Once routed onto airport property, follow black and white airport signs to access the TNC Staging Lot via S Rent Car Rd.
- The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
- If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
- Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
- Driver cancellations and missed requests do affect your place in line. You can miss or decline up to 3 rides before getting placed at the back of the queue.
- You can view your place in line in the app. Learn how to view your position in the queue here.
Pickups:
- Pick up passengers from the TNC pickup zone at the Terminal (pictured above) — look for the TNC pickup signs.
- The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport.
- Do not wait or circle back at the airport if the passenger is delayed when picking up.
- here. Pre-dispatch: While waiting for requests, you may receive an SMS and an in-app note directing you to head toward the terminal. While en route, you should receive a ride request. If you do not, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue. More information on pre-dispatch can be found
- Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.
Drop-offs:
- Drop off passengers at Departures, at your passenger's carrier of choice.
- Do not wait at the airport terminal after drop-off.
Lubbock Preston Smith International Airport (LBB)
Waiting for requests:
- Wait in the designated staging area pictured above. Only drivers within the designated staging area are added to the queue.
- Pull a ticket upon entering. When entering the staging area, pull one ticket per vehicle from the ticket spitter. The ticket and electronic waybill will be presented to the curbside attendant or Airport Police prior to pickup.
- The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
- If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
- Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
- Driver cancellations and missed requests do affect your place in line. You can miss or decline up to 3 rides before getting placed at the back of the queue.
- You can view your place in line in the app. Learn how to view your position in the queue here.
Pickups:
- Pick up passengers from the green curb.
- Do not wait or circle back at the airport if the passenger is delayed when picking up.
- Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.
Drop-offs:
- Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.
- Do not wait at the airport terminal for ride requests after drop-off. If you'd like to wait for requests, head to the staging area.
- Do not wait at the airport terminal after drop-off.
Port of Galveston (IAH)
Waiting for requests:
- Wait in the designated staging area(s). Only drivers within the designated staging areas (pictured above) are added to the queue.
- The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
- If the staging area is full, you must leave the area. You may not wait for requests anywhere else on property or use any other parking lots while in driver mode.
- Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
- Driver cancellations and missed requests do affect your place in line. You can miss or decline up to 3 rides before getting placed at the back of the queue.
- You can view your place in line in the app. Learn how to view your position in the queue here.
Pickups:
- Pick up passengers at their pin location — the app will place the pin in an approved location.
- Do not pick up passengers at any location other than their dropped pin.
Drop-offs:
- Drop off passengers at their desired location.
San Antonio International Airport (SAT)
Waiting for requests:
- Wait in the designated staging area. Only drivers within the designated area (pictured above) are added to the queue.
- Beginning on 4/6/2020, the staging area will move to the taxi staging area as pictured above.
- The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
- You can view your place in line in the app. Learn how to view your position in the queue here.
- Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
- Driver cancellations and missed requests do affect your place in line. You can miss or decline up to 3 rides before getting placed at the back of the queue.
Pickups:
- Pickup passengers between terminals A and B at the designated area marked “Ride Share Pickup Zone” located on the lower level outside curb right after the taxi line.
- Do not pick up passengers at the upper or lower level curbside terminal entrances.
- Do not wait or circle back at the airport if the passenger is delayed when picking up.
- here. Pre-dispatch: While waiting for requests, you may receive an SMS and an in-app note directing you to head toward the terminal. While en route, you should receive a ride request. If you do not, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue. More information on pre-dispatch can be found
- Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.
Drop-offs:
- Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.
- Do not wait at the airport terminal after drop-off.
All Other Permitted Airports
The rules below for pickups and drop-offs apply to the following airports:
- Abilene Regional Airport | ABI
- Beaumont Jack Brooks Regional Airport | BPT
- Corpus Christi International Airport | CRP
- Easterwood Airport | CLL
- Killeen-Fort Hood Regional Airport | GRK
- San Angelo Regional Airport | SJT
- San Antonio: Stinson Municipal Airport | SSF
- Tyler Pounds Regional Airport | TYR
- Valley International Airport | HRL
- Wichita Falls Municipal Airport | SPS
Pickups:
- Pick up passengers from Arrivals, at your passenger’s carrier of choice.
- Do not wait or circle back at the airport if the passenger is delayed when picking up.
Drop-offs:
- Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.
- Do not wait at the airport terminal after drop-off.