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    Driver and passenger ratings

    At the end of the ride, drivers and passengers can rate each other on a scale of 1–5 stars, 5 being the best. Our two-way rating system helps ensure the safety and comfort of the Lyft community.
    You should base your rating on your ride experience. You'll have the option to provide specific feedback, so we know which areas to improve.
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    Rating your driver

    Passengers have at least two hours to rate a driver from the ‘Rate & Pay’ screen in the app after the ride has ended. All feedback submitted is anonymous and reviewed before shared with drivers.
    If you don't provide a rating, drivers will be automatically given a 5-star rating. To change a driver rating, give driver feedback, or rate a driver after the two-hour time frame:
    1. Go to ‘Ride history’ and tap the ride
    2. Tap ‘Get help,’
    3. Tap ‘Submit feedback on driver’
    4. Select the reason for providing feedback before submitting
    If you rate your driver 3 stars or lower, you won't be paired with them again.

    Rating your passenger

    If you don't select a rating for your passenger, the app will automatically rate them 5 stars. After you end the ride, you have 24 hours to edit the rating in your Driver Dashboard.
    To edit a rating in the Driver Dashboard:
    1. Tap 'Driving History'
    2. Select the ride
    3. Tap 'Rate Passengers'
    4. Choose the feedback reason
      • (Optional) Add a note about your feedback
    5. Select Submit
    If you rate a passenger 3 stars or lower, you won't be paired with them again.

    How Lyft calculates ratings

    Driver rating
    Your driver rating is the average of your last 100 ratings. If you have less than 100 rides, your driver rating is the average of all your ratings received so far.
    To view your ratings, tap ‘Your Feedback’ in the app.
    Passengers can write anonymous feedback about their ride. We’ll email you a summary every week with passenger feedback or areas you can improve on.
    Consistently low ratings can put you at risk of deactivation. If your rating is below 4.8, you may want to consider ways to improve it. Tap the ‘Learning Center’ tab in the app for 5-star driving tips.
    Passenger rating
    Your rider rating is an average of your last 100 rides. If you have fewer than 100 rides, your rating is the average of all your rides. Ratings may say 'new' if you have fewer than 25 rides.
    To see your rating in the app:
    1. Tap ‘View profile’
    2. View your rating, ride count, and time spent with Lyft
    Be sure to follow our Community Guidelines during your ride. Guideline violations or consistent low ratings can put your account at risk of deactivation.

    Unfair ratings

    If you feel that a driver or passenger rated you poorly due to something out of your control, you can request a review through the app.
    To dispute a rating:
    1. Tap 'Ride history'
    2. Select the ride you want to provide feedback on
    3. Tap 'Get help'
    4. Select the reason for your feedback before submitting
    Lyft can exclude the lowest rating received out of your last 100 rides. Requests for multiple rating exclusions aren’t guaranteed.
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