Reporting an Accident, Safety Incident or Citation

If you experience an accident, an issue which threatens your personal safety, or receive a citation, make sure to take the appropriate steps to protect yourself and get to a safe place. If necessary, call the authorities by dialing 911 or your local non-emergency assistance line, and then contact Lyft's Critical Response Line by clicking the button below. We're available 24 hours a day, 7 days a week, and will call you as soon as possible after you request the call.


In regard to citations and tickets, keep in mind that we will not be able to assist with tickets incurred outside of the Lyft platform, or due to violating standard traffic laws.

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