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Cancellation policy for drivers

As consideration for your time and effort driving to the pickup location, we charge passengers a city-specific cancellation fee under certain circumstances and add it to your total earnings. View your city's cancellation fee at our Cities page.

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Overview

Cancellation fees aren't subject to Lyft's commission, so you keep the entire amount. Any cancellation fees you get are added to your weekly payout and shown on your earnings.

There are two types of scenarios when a fee may be collected: passenger cancellations and no-shows. To cancel a ride, tap the arrow in the top right corner of the app then select 'Cancel' or 'No-show.'

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Passenger cancellations

If a passenger cancels and you're already on your way, you'll get a cancellation fee under the following conditions:

  1. At least 5 minutes have passed since they made the request
  2. You're on track to arrive within 5 minutes of the original estimated arrival time

Cancellations vary based on location and ride type. To see the cancellation fee amount in your region, visit lyft.com/cities. The No-show will only appear if the above criteria are met.

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Lyft Line fee policy

For the first party in your Line ride, the criteria above are the same. Because you're already in an active ride, you will not receive a cancellation fee if you've already picked up the first party and the second party cancels.

From time to time, you may see a $1 cancellation fee on your summary. This is charged to Lyft Line passengers who cancel in a very specific situation that normally would not merit their city's cancellation fee.

To qualify, the passenger must have been paired with another passenger for the Line ride, recently canceled at least one other Lyft Line, and have their driver (you!) on the way to them. This fee is part of our efforts to improve the efficiency of Lyft Line.

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No-shows

Read No-show policy for drivers to see no-show policies for regular, Plus, and Line rides.

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Driver cancellations

Cancellations are a bad passenger experience, meaning passengers are less likely to return to Lyft. Use discretion when canceling rides.

If you cancel rides excessively, you may be temporarily logged off to review our cancellation policies. Continual excessive cancellations may lead to account deactivation. We'll let you know when we notice you're canceling too many rides.

There are a few appropriate reasons for you to cancel, like: if you have an emergency and cannot pick up a ride you have already accepted or feel uncomfortable with a passenger and ask them to leave your car, and canceling for no-shows (which means you arrived at the pickup location and haven't been able to find the passenger).

If the reason you're canceling the ride is safety related or if the phone number for your passenger is wrong or disconnected, let us know by tapping 'Contact Support' below.

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Cancellations and acceptance rate

Your acceptance rate isn't affected by passenger cancellations or no-shows. Only rides that you cancel yourself are factored into your acceptance rate.

If a passenger no longer needs a ride they requested, and you haven't arrived at their pick up location, ask them to cancel the ride on their end.

If you've arrived at a passenger's pick up location, and they don't show up after you've tapped to arrive, you should attempt to call them and wait at least five minutes. You can then cancel the ride as a no-show and select 'Charge passenger' or 'Do not charge passenger.' Selecting either of these options won't impact your acceptance rate.

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