Our two-way rating system helps ensure the safety and comfort of the Lyft community. At the end of the ride, you and your passenger are prompted to rate each other on a scale of 1-5 stars, 5 being the best.
If either party rates the other as 3 stars or lower, they won't be paired again.
Your driver rating is the average of your last 100 ratings, or however many you've received so far. Passengers can only rate you after a completed ride. Canceled rides and missed requests don't affect driver ratings.
Defining a good driver rating
Anything more than 4.8 is awesome. If your rating drops below 4.8, you may want to consider ways to improve it. Consistently low ratings can put you at risk of deactivation. Your summaries' flags and feedback are a good indicator of where to improve.
Flags and feedback to help you improve
When passengers leave a rating, we also ask for feedback and flags. Take any feedback as constructive criticism, like a guide to help you decide what to focus on improving.
There are four flags:
- Navigation (the most common)
We'll email you a feedback summary weekly with passenger feedback and flags.
A passenger rated me unfairly
All drivers have occasional passengers who rate poorly when drivers might not deserve it, like if you rightly refused to let someone bring an open container of alcohol in your car.
Fortunately, our ratings system doesn't exist in a vacuum. The system compares you to other drivers, all of whom also experience occasional low ratings. The ratings system calculates the average of your ratings over many rides, too, which means you won't fall into the bottom 5% unless you have considerably more low ratings than other drivers.
If you feel a passenger may rate you poorly due to something out of your control, use the comment box after the ride is over to write anything you feel is important about the ride or passenger. These comments let us see your side of the story if we need to investigate later.
After the ride, we'll prompt you to rate your passenger. This is required to keep receiving ride requests.
Anything less than 4 or 5 means the passenger wasn't up to par, so we want to know why. Use the comment box to leave passenger feedback (passengers won't see this feedback, only us).
Change a passenger rating or add feedback
If you experienced a safety-related incident or emergency situation, see steps for calling us to report it. You'll complete an incident report with our Trust & Safety team.
If you simply want to give additional feedback or change a rating, send us a message by tapping 'Contact Support' below. Include the following info:
- Passenger's name
- Time and date of ride
- What you'd like to change their rating to and why