Our two-way rating system helps ensure the safety and comfort of the Lyft community. At the end of the ride, you and your passenger are prompted to rate each other on a scale of 1-5 stars, 5 being the best.
If either party rates the other as 3 stars or lower, they will not be paired up again.
Your driver rating is the average of your last 100 ratings, or however many you've received so far. Passengers are only able to rate you after a completed ride — canceled rides and missed requests don't affect your driver rating.
Defining a good driver rating
Anything above 4.8 is awesome. If your rating drops below 4.8, you might want to start thinking about what you can do to improve it, since consistently low ratings can put you at risk of deactivation. The flags and feedback on your summaries are a good indicator of where you can improve.
Flags and feedback to help you improve
When they leave you a rating, we also ask passengers to leave feedback and flags. Take any feedback as constructive criticism; a guide to help you decide what to focus on improving.
There are 4 flags:
- Navigation (the most common)
Each week, you're sent a feedback summary via email with comments left by passengers and any flags you received.
A passenger rated me unfairly
All drivers have occasional passengers who rate you poorly when you might not deserve it, like if you rightly refused to let them bring an open container of alcohol in your car. Fortunately, our ratings system doesn't exist in a vacuum! The system compares you to other drivers, all of whom also experience occasional low ratings, and looks at the average of your ratings over many rides. That means you won't fall into the bottom 5% unless you have a lot more low ratings than other drivers.
If you do feel that a passenger may rate you poorly due to something out of your control, use the comment box after the ride to note anything you feel may be important about the ride and/or passenger. That way, we can go back to your ride history and see your side of the story.
After the ride, you're prompted to rate your passenger and must do so in order to continue receiving requests.
Anything less than a 4 or 5 means that the passenger wasn't up-to-par, and we want to know why. Please utilize the comment box to leave feedback on the passenger — only HQ sees this feedback.
Changing a passenger rating or adding feedback
If you experienced a safety-related incident or emergency situation, see steps for calling us to report it You'll complete an incident report with our Trust & Safety team.
If you simply want to provide additional feedback or change a rating, send us a message with the following:
- The passenger's name, and the time and date of the ride.
- What you'd like to change their rating to and why.