Safety is a key component of the Lyft experience. As a driver, it's important to follow traffic laws as well as the guidelines below to provide safe, dependable rides on the Lyft platform.
Accidents, citations, and safety incidents
If you experience an accident (this means an issue that threatens your personal safety) or receive a citation, take the appropriate steps to protect yourself and get to a safe place as needed.
If necessary, call the authorities by dialing 911 or your local non-emergency assistance line, and then contact Lyft's Critical Response Line by tapping the button below. We're available 24 hours a day, 7 days a week and will call you as soon as possible after you request the call.
After every ride, drivers and passengers rate each other. If you rate a passenger 3 stars or below you'll never be matched again.
Our 1M liability policy will apply as primary to your personal auto insurance when matched with a passenger. If you're carrying a TNC endorsed policy or a commercial policy, our insurance is excess. Get the details.
Driver safety guidelines
- Cash tips OK
- Only drive using your driver profile
- Only use your approved car(s)
- Don't bring your friends or family along when you drive
- Try using a phone mount
- Display your Lyft emblem
- Obey all traffic laws
Lyft is no longer a strictly cashless platform. Passengers can use cash or use the app to give tips. 100% of tips go to drivers.
Even though cash tips are OK, if a passenger causes damage to your car, don't ask for or accept cash. Instead, follow our policy for reporting damage so that our team can take care of charging the passenger and getting you compensated.
Your profile photo should match what you currently look like so passengers can identify you. Recently shave your head, or dye your hair pink to match our 'stache? Send us a message with a new driver photo attached by tapping 'Contact Support' below.
See tips on taking a new driver photo.
You are only approved to give rides in the vehicle(s) on your profile.
If you're switching your vehicle, make sure the photo on your app matches the new vehicle before giving rides. See the instructions for switching your vehicle.
Lyft passengers expect to get an awesome, background-checked and vetted driver. Please refrain from having your friends join you while driving on the Lyft platform.
The pink Lyft emblem is sent in your Welcome Kit and should be displayed in your windshield. Don't have one? Let us know by tapping 'Contact Support' below.
Focus on your driving, keep your eyes on the road and always be fully aware of your surroundings.
Signal when changing lanes, yield to oncoming traffic, follow speed limits, and don't make illegal turns. Always come to a complete stop at stop signs, follow traffic signals, be courteous to other drivers on the road, and watch out for and yield to pedestrians and cyclists. Basically, drive like you're driving your own child!