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Massachusetts Driver Information

Make sure to follow these rules when giving rides in Massachusetts, and to keep an eye on your email for important news and updates from Lyft.

If you're applying to become a driver in Massachusetts, check out the application steps.

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Get Set to Drive

Set Your Vehicle up Correctly

Display the following front and rear Lyft trade dress emblems on the passenger side of your front and rear windshields.

Emblems

Lyft emblem

Massachusetts State Law requires drivers in driver mode to always display two Lyft trade dress emblems — one on your front windshield and one on your rear windshield.

Failure to display front and rear trade dress emblems may result in citations and fines. If you haven’t received your front and rear trade dress emblems in the mail, let us know. In the meantime, you can print out temporary emblems while you wait for new ones to be shipped to you.

Pro tip: You will still need to display a rear Lyft emblem even if you have a tinted rear windshield.

State-Required Massachusetts CORI Background Check

New regulations now require drivers in Massachusetts to pass a CORI Background Check performed by the Massachusetts Department of Public Utilities (DPU).

Consent to a Massachusetts CORI Background Check

All applicants and existing drivers need to give their consent to the CORI Background Check before Lyft can coordinate your background check with the DPU.

If you haven’t given your CORI consent, update to the newest version of the Lyft app in the app store, and follow the instructions on the in-app pop up card [Massachusetts drivers only] (see images below).

     

After you’ve consented to run your CORI background check, Lyft will submit your name to the DPU and they will conduct a background check on you. The DPU will notify you of your CORI background check results by sending you an email to your email address associated with your Lyft account.

If you haven’t yet heard back from the DPU, hang tight. The DPU is processing a large volume of drivers and releasing CORI background check results on a rolling basis. You may reach out to the DPU at DPUTNCQuestions@massmail.state.ma.us.

While waiting for your CORI Background Check results, you many continue picking up passengers from all locations except Logan airport.

CORI Background Check Clearance Certificate

If you pass your CORI background check, you will receive a CORI Background Check Clearance Certificate via email attachment from the DPU. Look for an email to your email address associated with your Lyft account. The email will include the following information:

  • Sender: “Massachusetts Department of Public Utilities" (donotreply@massdpu.com)
  • Subject Line: “Background Check Clearance Certificate”

When driving in the state of Massachusetts you must be able to easily access and present a copy of your CORI Background Check Clearance Certificate when requested by a law enforcement official.

CORI Sample

Failed CORI Background Check Results

If you do not pass the Massachusetts CORI background check, your driver account will be deactivated.

You have 20 calendar days from when you received your CORI background check results email from the DPU to appeal your CORI background check results. To begin the appeal process contact:

Office of the Commissioner of Probation
(617) 727-5300
8:00 AM - 4:30 PM ET, Monday - Friday
OR
The Transportation Network Company Division of the Department of Public Utilities
(617) 305-3500
8:30 AM - 5:00 PM ET, Monday - Friday

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Hit the Road

Know Your Insurance Coverage

  • Review Lyft's insurance policy here.
  • View your insurance in the app: Settings > Car > Lyft insurance.

Tips and Best Practices

  • Set your vehicle up correctly every time you drive.
  • Follow all airport rules.
  • Do not accept street hails.
  • Do not accept cash for rides.
  • Do not wait in taxi lines.
  • Once you’ve received your CORI Background Check clearance certificate, keep a printed copy in your glove compartment.
  • If you run into any issues on the road or receive a citation, let us know.

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Updating Your Driver Profile

Document Renewals

Drivers on the Lyft platform are required to maintain current documents (license, insurance). Always update your documents via the Dashboard when they expire.

Moving to or From Massachusetts as an Existing Lyft Driver

If you're already a driver in a different state, and you're moving to Massachusetts, send us a message with the following info:

  • The date you're moving
  • Your new shipping address
  • Your age:
    • If younger than 23 years old, you must have held a driver license from any state for at least 3 years
    • If older than 23 years old, you must have held a driver license from any state for at least 1 year.

When you move to Massachusetts, you will be required to consent to a state-run background check.

Moving from Massachusetts to a different state? Find your new market here to see what steps you'll need to take.

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Need something else?

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