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Massachusetts Driver Information

Make sure to follow these rules when giving rides in Massachusetts, and to keep an eye on your email for important news and updates from Lyft.

If you're applying to become a driver in Massachusetts, check out the application steps.

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Get Set to Drive

Set Your Vehicle up Correctly

Display the following front and rear Lyft trade dress emblems on the passenger side of your front and rear windshields.

Emblems

Lyft emblem

Massachusetts State Law requires drivers in driver mode to always display two Lyft trade dress emblems — one on your front windshield and one on your rear windshield.

Failure to display front and rear trade dress emblems may result in citations and fines. If you haven’t received your front and rear trade dress emblems in the mail, let us know. In the meantime, you can print out temporary emblems while you wait for new ones to be shipped to you.

Pro tip: You will still need to display a rear Lyft emblem even if you have a tinted rear windshield.

State-Required Massachusetts CORI Background Check

Massachusetts law requires all TNC drivers to pass a background check performed by the Massachusetts Department of Public Utilities (DPU), known as the “CORI Background Check.”

Consent to a Massachusetts CORI Background Check

All applicants and existing drivers need to give their consent to the CORI Background Check before Lyft can coordinate your background check with the DPU.

All drivers must give Lyft their consent to the CORI Background Check. After a driver passes their Lyft background check, Lyft will coordinate his or her CORI Background Check directly with the DPU. Drivers who pass their CORI Background Check will be issued a Background Check Clearance Certificate from the DPU. An example of the Background Check Clearance Certificate is below. For general questions about the CORI Background Check process, please email the DPU at DPUTNCQuestions@massmail.state.ma.us.

After you’ve consented to run your CORI Background Check, Lyft will submit your name to the DPU and they will conduct a CORI Background Check on you. The DPU will notify you of your CORI background check results by sending you an email to the email address associated with your Lyft account. If you pass the CORI Background Check, the DPU will issue you a Background Check Clearance Certificate.

Once the DPU has completed your CORI Background Check, you’ll be notified by Lyft on the status of your Lyft application.. An example of the Background Check Clearance Certificate is below.

CORI Background Check Clearance Certificate

If you pass your CORI background check, you will receive a Background Check Clearance Certificate via email attachment from the DPU. Look for an email to the email address associated with your Lyft account. The email will include the following information:

  • Sender: “Massachusetts Department of Public Utilities" (donotreply@massdpu.com)
  • Subject Line: “Background Check Clearance Certificate”

CORI Sample

Failed CORI Background Check Results

Any driver who does not pass their CORI Background Check has the right to appeal the DPU’s determination. You have 20 calendar days from when you receive your CORI Background Check result email from the DPU to submit a formal appeal, to begin the appeal process please review the steps below.

How To: Obtain a Copy of your CORI Results

Online

  1. Go to the Criminal Offender Record Information (CORI) and/or Criminal Registry of Motor Vehicles (RMV) Driver History page.
  2. Enter the driver’s CORI code, e-mail address, date of birth and last four digits of SSN. Drivers can find their CORI code in the second email from the DPU, subject line: “DPU TNC View CORI Code.”

By Email

Have the driver send an email with their name, date of birth, and complete mailing address to DPUTNCQuestions@massmail.state.ma.us.

How To: Submit an Appeal

Drivers may appeal their CORI Background Check results by sending the TNC Division an email with the two (2) required pieces of information set forth below to the following address: DPUTNCQuestions@massmail.state.ma.us. More information here.

  1. Identification Information:
    • Application ID*
    • Name
    • Date of Birth
    • Email Address
    • Phone
  2. Reason(s) for Appeal. Be Specific. Failure to identify the reason(s) for your appeal may result in the denial of your appeal without a hearing.

*Application ID should be autofilled for the DRV in the email with subject line: “Notice to Driver.”

Appeals may be denied without a hearing if...

  • The DRV has any automatic Disqualifying Condition listed here.
  • The DRV fails to identify the reason(s) in their email (see above).

If you successfully appeal your CORI Background Check results and are issued a CORI Background Check Clearance Certificate, the DPU will notify Lyft of the determination.

How To: Dispute Accuracy of Information in CORI

Contact the Office of the Commissioner of Probation: 617-727-5300 or the Chief Probation Officer at the court where the charges were brought.

Appeal Hearing

  • At the appeal hearing, the driver has the right to appear on their own behalf, or they may be accompanied, represented, and advised by an Authorized Representative.
  • An Authorized Representative shall file a written notice with the Transportation Network Company Division that shall contain the name, address and telephone number, as well as facsimile number and email address if available, and the name of the Driver or Driver Applicant represented.
  • Drivers should plan on bringing all documents and information that supports their position.

How To: Assistance Interpreting Entries on CORI

Contact DCJIS, Constituent Assistance and Research Unit: 617-660-4640, 8 am – 6 pm ET, Monday - Friday or via email at iCORI.INFO@state.ma.us.

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Hit the Road

Know Your Insurance Coverage

  • Review Lyft's insurance policy here.
  • View your insurance in the app: Settings > Car > Lyft insurance.

Tips and Best Practices

  • Set your vehicle up correctly every time you drive.
  • Follow all airport rules.
  • Do not accept street hails.
  • Do not accept cash for rides.
  • Do not wait in taxi lines.
  • Once you’ve received your CORI Background Check clearance certificate, keep a printed copy in your glove compartment.
  • If you run into any issues on the road or receive a citation, let us know.

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Updating Your Driver Profile

Document Renewals

Drivers on the Lyft platform are required to maintain current documents (license, insurance). Always update your documents via the Dashboard when they expire.

Moving to or From Massachusetts as an Existing Lyft Driver

If you're already a driver in a different state, and you're moving to Massachusetts, send us a message with the following info:

  • The date you're moving
  • Your new shipping address
  • Your age:
    • If younger than 23 years old, you must have held a driver license from any state for at least 3 years
    • If older than 23 years old, you must have held a driver license from any state for at least 1 year.

When you move to Massachusetts, you will be required to consent to a state-run background check.

Moving from Massachusetts to a different state? Find your new market here to see what steps you'll need to take.

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Need something else?

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