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Rental car maintenance and repairs

For details about rental vehicle maintenance and repairs, select your Express Driver partner below:


Hertz

Routine maintenance

Examples: Oil changes, tire rotations, etc.

What to do: Go to the Hertz or Pep Boys branch where you picked up your rental.

Your costs: You won't be charged for routine maintenance. Only Hertz/Pep Boys may render or approve maintenance outside their facility. You won't be reimbursed for maintenance outside of Hertz or Pep Boys approved vendors.

Damage and repairs

Examples: Brake or transmission issues, tire replacement, windshield repair, etc.

What to do: Go to the Hertz or Pep Boys branch where you picked up your rental. If the damage prevents driving (such as a brakes or transmission issue), call Hertz Roadside Assistance: 1-800-654-5060.

Your costs: You may be charged for damages if you’re found to be at fault. These funds may be deducted from your rental deposit. See your Hertz rental agreement for more information.

Collisions and accidents

What to do: Safety comes first. Are you and your passenger okay? Call 911. Regardless of fault, report the accident via the Driver App Help Center or visit lft.to/accidentorcitation. So we can better assist you, have your driver's license ready, gather the insurance information of everyone involved, and make sure you take photos of all four sides of your vehicle to properly document any damage. If your vehicle needs to be towed, call 1-800-654-5060 for Hertz Roadside Assistance.

Your costs: You're responsible for rental fees until your rental reservation has ended, so it's important to report any incidents to us as soon as possible. Your rental deposit may be utilized to cover a portion of the deductible until a third-party is found at fault and funds are collected. Learn more about Express Drive insurance coverage.

Your account: Your driver account will be deactivated and you'll be blocked from driving with Lyft until the accident investigation is completed. Lyft’s Trust and Safety team will contact you directly to discuss next steps. 

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Flexdrive

Routine maintenance

Examples: Oil changes, tire rotations, etc.

For every set amount of miles, Flexdrive will request that you take the vehicle into an approved maintenance facility to ensure that your vehicle stays in good condition. All preventative maintenance is included in your rental rate.

What to do: Go to a service location in your area that is authorized by Lyft. If you’re renting an electric vehicle, contact us for a list of authorized service locations. When you arrive, show the vendor your ARI ID card. The ARI ID card provides the Flexdrive Roadside Assistance phone number (1-833-274-5938) and should be included in the glovebox of your rental. The vendor will complete the service and bill Flexdrive directly. 

Your cost: You won't be charged for routine maintenance. Only Flexdrive approved providers may render or approve maintenance. You won't be reimbursed for maintenance outside of Flexdrive approved vendors.

Charging your electric vehicle

If you rent an electric vehicle through Flexdrive, your rental costs cover unlimited charging at locations specified during your Flexdrive onboarding. You should head directly to the nearest charging station if you have less than 40-50 miles of battery charge remaining.

How to charge: You can find the closest charging station by opening the Plugshare app (or Electrify America app for Denver renters) that you downloaded during onboarding. From the app's home screen:

  1. Open ‘Map Filters’ (tap the funnel icon at the lower right hand side)
  2. Scroll down to review ‘Networks’ first. Deselect all options, leaving only the Charging Partners specified during your Flexdrive onboarding
  3. Scroll up to then review ‘Plugs.’ Deselect all options, leaving only “CCS/SAE”
  4. Make sure ‘Location Filters’ is set to include “Public Locations” and “In Use Locations” and “Requires Fee”
  5. Close ‘Map Filters’ to see the available charging stations in your area

How to charge: 

  • For EVgo or ChargePoint, just use the RFID charging card attached to your rental keys to pay for charging at specified stations.
  • For Electrify America, use the Electrify America App that you downloaded during onboarding to find a nearby charging station and start charging by following the prompts on the screen and in the Electrify America App.

Note: Make sure to only use the Charging Partner specified in your rental agreement. Different regions have different Charging Partners. Your EV can charge on other networks outside of the Charging Partners in your region, but you may need to pay for charging at these locations.

Damage and repairs

Examples: Body damage, cracked headlights, cracked windshields, etc.

What to do: Go to the branch where you picked up your Flexdrive rental. If the damage prevents driving (such as a brakes or transmission issue), call 1-833-274-5938 and follow prompts for roadside assistance.

Your cost: You may be charged for damages if you're found to be at fault. These funds may be deducted from your rental deposit. See your Flexdrive rental agreement for more information.

Collisions and accidents

What to do: Safety comes first. Are you and your passenger okay? Call 911. Regardless of fault, report the accident via the Driver App Help Center or visit lft.to/accidentorcitation. So we can better assist you, have your driver's license ready, gather the insurance information of everyone involved, and make sure you take photos of all four sides of your vehicle to properly document any damage. If your vehicle needs to be towed, call 1-833-274-5938 and follow prompts for roadside assistance.

Your cost: You're responsible for rental fees until your rental reservation has ended, so it's important to report any incidents to us as soon as possible. Your rental deposit may be utilized to cover a portion of the deductible until a third-party is found at fault and funds are collected. Learn more about Express Drive insurance coverage.

Your account: Your driver account will be deactivated and you'll be blocked from driving with Lyft until the accident investigation is completed. Lyft's Trust and Safety team will contact you directly to discuss next steps. 

Head's up: Using roadside assistance to tow a drivable rental vehicle back to the rental location may result in a tow charge to your account.

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