Rental car pickups, renewals, and returns

Demand for rental cars is high. Rental vehicles are available on a first-come, first-serve basis.

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Schedule a pickup

Follow the instructions below to schedule a pickup:

New applicants:

  1. Visit lyft.com/expressdrive
  2. Verify your phone number
  3. Select 'Rent with Express Drive' to begin your application
  4. Once you pass the DMV and background checks, you'll be able to schedule a pickup

Active drivers with a personal vehicle:

  1. Visit the 'Vehicles' section in your Driver Dashboard
  2. Select 'Rent with Express Drive' to schedule a pickup

Available vehicles will be listed through the selectable pick-up dates in the Driver Dashboard. If you tried to schedule a pickup reservation and no cars were available, keep checking back to try again.

Once you successfully schedule a pickup, you will be required to pay a refundable rental deposit. For more information on rental deposits, check out Express Drive earnings and charges.

After the rental deposit is received, your reservation is confirmed.

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Vehicle renewals

Automatic weekly renewals are a flexible benefit of using Express Drive. As long as you meet our rental partners' 20-ride requirement, make any necessary payments each week, and complete any required maintenance (Flexdrive only), you'll be in good standing with our rental partner and we’ll automatically renew your rental for another 7 days (unless you want to return).

The status of your renewal can be found in the 'Vehicles' tab of the Driver Dashboard. We'll send you an email and SMS to notify you that your rental has been automatically renewed.

Partner requirements

To maintain your good standing and keep renting each week, our rental partners have some specific requirements for every Express Drive renter:

  • 20 Ride Requirement: Each renter must complete at least 20 rides each week, per the rental agreement.
  • 7-day minimum: There's a 7-day minimum length for each rental. This means there's also a 7-day minimum rental charge, even if you return your car after less than 7 days.
  • Perform preventative maintenance (Flexdrive only): For every set amount of miles, Flexdrive will request that you take the vehicle into an approved maintenance facility to ensure that your vehicle stays in good condition. All preventative maintenance is included in your rental rate.

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28 Day Inspections

Every 28 days, you’ll need to bring your vehicle back to your original rental location so our partners can run a routine inspection and you can sign a new rental contract. We’ll do our best to get you in and out quickly so you can get back on the road to keep earning.

We’ll remind you when to bring in your car. When prompted to return for a 28 Day Inspection, please schedule your 28 Day Inspection in your Driver Dashboard.

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Vehicle returns

You can return your rental any time to the location where you picked up your vehicle, during normal business hours. As long as you've hit the 7-day minimum, you’ll only be charged for the days you had the vehicle. To schedule a return, go to your Driver Dashboard. Be sure to check in with a Lyft associate when you return so we can make sure your rental is properly closed out.

If you need to return or swap your vehicle due to maintenance or repairs, learn more here.

Head's up: Using Roadside Assistance to tow a drivable rental vehicle back to the rental location may result in a tow charge to your account.

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Rental car agreement

Your rental agreement varies by car provider and outlines specific details like rental length, personal use policy, applicable fees, etc. Here's where you can find yours:

  • Hertz: You will receive a paper copy from Hertz when you pick up your rental car. The Hertz Rental Addendum is also available beneath the 'Vehicles' tab in your Driver Dashboard.
  • Flexdrive: After you've started your rental, you can view your rental agreement in the Driver Dashboard (must be logged in). You'll receive an updated rental agreement anytime you renew your rental.

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