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Accessibility in the Lyft app and website

At Lyft, we’re passionate about creating a community that celebrates our differences and supporting a platform that can be used by everyone.

To ensure our platform achieves and maintains inclusive principles, our design team focuses on building accessibility into each new feature from the start. All product updates are tested to be compatible with screen readers, inverted colors, touch accommodations, and the like.

The Lyft app has many features that help riders and drivers with disabilities use our platform, as well as information on how drivers and riders can help each other. After all, our mission is to improve people’s lives with the world’s best transportation.

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Accessibility and anti-discrimination policies

 We take inclusivity seriously. Read more about our policies here:

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Resources for riders with disabilities

Riders who use wheelchairs

You can enable ‘Access Mode’ in our app and in certain markets, you will be paired with drivers/vehicles that can accommodate full-sized, non-foldable wheelchairs.

If this feature isn’t available in your area yet, we’ll send you information regarding local services will be sent directly to you via text message. 

Drivers are required by law and Lyft’s policy to transport riders who use foldable mobility devices. Drivers are required to assist riders in the storage of their mobility devices, unless physically unable to do so.


Riders who are blind or low-vision

Our app is fully compatible with both VoiceOver for iOS and Android Talkback.

Talkback tutorials are coming soon!

VoiceOver tutorials


Riders with service animals

All service animals are welcome to ride with Lyft and as a passenger, you do not need to show any proof that your accompanying animal is a service animal.

Do you need to report a problem related to a service animal? Call the Service Animal Hotline at 1-844-554-1297 and we’ll assist you.  

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Resources for drivers with disabilities

Drivers who are hard of hearing

If you’re a driver who is deaf or hard of hearing, you can self-identify in the Lyft app and we will send a message to your passengers letting them know. If they need to contact you they’ll know right away to use text rather than a phone call. You can read more about this feature below.


Drivers who use wheelchairs

Drivers with wheelchairs are encouraged to take full advantage of driving with Lyft. For some tips and tricks, see the full article on our Wheelchair Policy.

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Assisting riders with disabilities

Lyft was created to foster a diverse and welcoming community for all types of people. If you’re unsure how you can accommodate those with disabilities, you can watch this video below for a quick guide.

 

 

 

What you can do to help

Disabilities come in many forms but each person is independent and unique. Make sure you ask what you can do to help before making any assumptions, and always listen carefully to any instructions or requests.

 


Wheelchair users

Along with foldable or non-foldable wheelchairs, riders may require assistance with the following mobility devices: 

  • Foldable walker
  • Foldable scooter
  • Canes, crutches and other smaller assistive devices

Coordinate a safe loading zone that won’t obstruct traffic. Many passengers with manual wheelchairs don’t require assistance, so consider asking the passenger, “Is there any way I can assist you?”

If their answer is yes, let them instruct you first. Assistance doesn’t always require lifting the passenger. They’ll know their needs best and will tell you whether to hold the door open or how to help.

 


Blind or low-vision riders

If your passenger is blind or low-vision, try to pull up close to the curb and in line with where they are standing if possible.

Offer an arm to guide the passenger to the car, but don’t touch the passenger without asking. 

When you drop them off, ask if there is anything they might need help with. They might ask you to line the car up to the building they’re going to or guide them to the door if you can.

 


Deaf or hard-of-hearing riders

Every passenger who is deaf or hard of hearing will have different communication needs. 

Some passengers may choose to write in a notebook or text to communicate or use sign language or gestures. Your passenger might read your lips or choose to speak.

No matter the method, follow your passenger’s lead when it comes to communicating. 

Just like with any passenger, make sure you welcome them and confirm their name and destination before you begin your ride.

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