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How to navigate a ride

As a driver, you're there to get the passenger from point A to point B while providing a delightful experience. Continue reading for everything you need to know about navigating your Lyft ride.

How to give a ride

At the top of the screen, tap ‘Go Online’ to start receiving ride requests.
Once you're online, follow these steps:
  1. When you get a ride request, you'll see a notification with the passenger's name, pickup ETA, and ride type. Tap anywhere to accept.
  2. Swipe up on the bottom panel to navigate to the pickup location.
  3. Tap ‘I’m here’ when you’re at the pickup location.
  4. Tap ‘Slide to pick up’ when the passenger gets in to start the ride.
  5. Tap 'Nav' to begin navigation, then drive the rider to their destination.
  6. Tap ‘Slide to drop off’ when you arrive at the drop-off location.
  7. Rate your passenger manually, or let the timer finish to auto-rate the passenger 5 stars.
Note: Passengers can tip either in the app or with cash, but don't accept money for ride fare. Passengers should use the app to pay for rides.

Changes to the address or multiple stops

Changes to the address or multiple stops
If passengers want to change their drop-off location or add a stop, they can update it in the app during the ride.
The app alerts you when a passenger adds a stop or changes their drop-off location.
Rides with added stops will likely be longer and result in higher earnings.

Waiting at a stop

If a passenger asks you to wait for them at a stop, it helps to set expectations by agreeing on wait time. Taking a moment to do this will help make your ride easier and frustration-free.
You and your passenger have a timer that keeps track of your time at a stop. After 5 minutes at a stop, you can choose to continue to wait or to end the ride.
You’ll get paid for the completed portion of the ride even if you choose to end a ride after waiting five minutes.

How to end a ride at a stop

  • Don’t cancel the ride ​​— this will cancel the whole ride, and you won’t be paid for the part that you drove.
  • Instead, tap ‘Slide to drop off.’

Navigation apps vs. passenger directions

Some passengers have a preferred route and will ask you to follow their directions instead of the app. For standard Lyft and Lyft XL rides, this is OK. We recommend letting them call the shots.
It's up to you whether you follow a passenger's directions. Keep in mind that they're paying for a ride from you and can rate you at the end based on their experience.
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