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Lyft Rewards

With Lyft Rewards, you earn 1–3 tier points for every $1 you earn on rides and tips (excluding bonuses). You’ll earn tier points on every ride you give.
You can redeem shop points for services, gift cards, or cash in the Lyft Rewards tab.
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Earnings tier points and unlocking tiers
You must meet the rating & stats goals and point requirements to unlock tiers.
The tiers are Silver, Gold, Platinum, and Elite. Each tier gives you access to exclusive rewards.
Go to the Lyft Rewards tab to find your tier and each tier’s rewards.
Qualifying periods
You earn tier points during 1-month periods, starting at 5 AM on the first day of the month and ending at 5 AM on the last. For example:
  1. Qualifying period 1: January 1 - February 1
  2. Qualifying period 2: February 1 - March 1
Rating and stats goals
The goals to qualify for the Lyft Rewards program includes your:
  1. Rating.
  2. Acceptance rate.
  3. Cancellation rate.
  4. Safety flags.
You can select each criteria in the Lyft Rewards tab to learn how to improve them.
Rating
When a ride ends, passengers can rate your driving on a scale of 1–5, 5 being the highest. Your rating is averaged from the last 100 rides you completed.
Acceptance rate
Your acceptance rate is based on the number of rides you’ve accepted over the last 100 ride requests. The more ride requests you accept, the higher your acceptance rate will be.
Missing, declining, or canceling rides typically count against your acceptance rate.
Note: You can earn 2–3x more tier points with a higher acceptance rate.
Cancellation rate
Your cancellation rate is based on the number of rides you canceled out of the past 100 rides, and is calculated daily.
Most rides you cancel affect your cancellation rate.
Safety flags
Safety flags can be a result of passengers reporting unsafe driving, an unsafe vehicle, and more.
Your stat is based on the last 100 rides you completed.
Managing your tier access
You unlock Lyft Rewards tiers by meeting the point thresholds and maintaining the rating & stats goals.
You can track your point progress and ratings & stats goals on the Lyft Rewards tab.
You’ll keep your tier status from the previous month as long as you meet the points threshold.
Didn’t meet rating and stats goals
You may lose access to the Lyft Rewards program if you don’t meet the rating & stats goals.
You’ll enter a 7-day grace period to meet the goals again. You’ll maintain your tier and the related rewards during the grace period.
If you meet the goals at any time in the grace period, you’ll keep the access to your tier and no longer be in the grace period.
If you don’t meet the goals during the grace period, you’ll lose access to the Lyft Rewards program entirely. You can regain access by meeting the rating & stats goals.
You can track your point progress and rating & stats goals on the Lyft Rewards tab.
You can learn how to improve your rating in the Learning Center.
No, you’ll keep any tier points you’ve earned, even if you lose access to the Lyft Rewards program. You can also continue to earn more tier points during the month.
You won’t be able to redeem the points until you earn a Rewards tier by the end of the qualifying period. Qualifying periods are 1 month long. They start at 5 AM on the first day of the month and end at 5 AM on the last.
If you don’t earn a Rewards tier by the end of the qualifying period, your tier points  will reset to zero.
Didn’t meet points threshold
At the start of each month, you may lose a tier if you didn’t meet the points threshold in the previous month.
You can track your point progress on the Lyft Rewards tab in the ‘Tier points’ section.
Redeeming shop points
You can redeem shop points for services, gift cards, or cash in the Lyft Rewards ‘Shop’ tab. You can see how many shop points you have.
How it works
Services, gift cards, and cash will become unlocked as you earn enough shop points to redeem them.
Once an item is unlocked, you can select it to redeem points.
To view your order history, open the main menu, then:
  1. Select ‘Feedback and Rewards,’ then ‘Lyft Rewards.’
  2. Select ‘Shop.’
  3. Select ‘Your orders.’
Note: Unused shop points expire after one year.
Redeeming points for cash
You can redeem your shop points for cash in the Lyft Shop. Go to your Earnings to see redeemed cash. It’ll be shown in your daily and weekly activity.
Contact our support team if you have an issue with redeeming cash.
Can't redeem shop points
You may not be able to redeem shop points if you:
  1. Don’t have enough shop points for an item.
  2. Had unused shop points expire after one year.
Issue with gift card or service
For any issues with a gift card, contact Prezzee support for help.
For any issues with a service, please contact the provider.
Note: If you're having issues accessing your OpenBay account, reach out to OpenBay support to help reset your password. You must have the same email address as your Lyft account and have previously booked an oil change with OpenBay through Lyft.
Benefits
Lyft Rewards benefits vary by tier. You get more benefits with every tier you unlock.
Silver
When you unlock Silver, you earn:
  1. Enhanced support from Lyft, including 24-hour phone assistance.
  2. Up to 25 cents per gallon cashback on gas with Upside in select regions.
  3. 2% cashback on gas and public electric vehicle (EV) charging when purchased with Lyft Direct.
  4. 5% cashback on dining at select restaurants and 1% cashback on groceries when purchased with Lyft Direct.
  5. Up to 4.25% interest on your Savings with the Lyft Direct debit card and bank account.
  6. Access to free financial and well-being perks with Wellness Perks by Avibra on Lyft Direct.
  7. Up to 40% off mileage and expense tracking services with Premium and Premium Plus memberships from Everlance.
  8. 15% off auto maintenance and repairs with Goodyear Auto Service and Just Tires.
  9. Discounted auto maintenance and repairs with Goodyear.
  10. 25% off on all TurboTax federal products.
  11. 15% savings on auto services.
  12. Discounted Allstate Roadside assistance.
Gold
When you unlock Gold, you get:
  1. All Silver rewards.
  2. Up to 27 cents per gallon cashback on gas with Upside in select regions.
  3. 3% cashback on gas when you pay at the pump and public EV charging when purchased with Lyft Direct.
  4. One additional use of the 'head to destination' location filter each day.
  5. Additional savings on electric vehicle charging through EVgo, Electrify America, and EVCS.
Platinum
When you unlock Platinum, you’ll get:
  1. All Silver and Gold rewards.
  2. Up to 32 cents per gallon cashback on gas with Upside in select regions.
  3. 7% cashback on gas when you pay at the pump and public EV charging when purchased with Lyft Direct.
  4. Up to 60% off mileage and expense tracking services with Premium and Premium Plus memberships from Everlance.
  5. Three free Allstate Roadside assistance services per 90 days.
  6. Discounted Allstate Roadside assistance after free services have been redeemed.
  7. Two additional uses of Destination Mode each day.
  8. 50% off of TurboTax Premium and TurboTax Live Premium (with expert help).
Elite
When you unlock Elite, you’ll get:
  1. All Platinum, Gold, and Silver rewards.
  2. 10% cashback on gas when you pay at the pump and 12% cashback on public EV charging when purchased with Lyft Direct.
  3. Free mileage and expense tracking services with a Premium Plus membership from Everlance.
  4. Premium airport pickups.
  5. Increased use of destination mode and stay nearby filters.
  6. Early access to view and accept scheduled rides.
  7. Elite status protection.
You'll automatically keep your status each month if you've earned Elite status for the past 3 months.
To get Elite status protection, you must:
  1. Maintain a driving score of 80% or higher.
  2. Currently have Elite status.
  3. Have maintained Elite status for the past 3 months.
Note: The protection is activated automatically at the end of the month. Status protection will only apply once every 3 months while maintaining Elite status.
To verify your eligibility for Elite status protection:
  1. Open the main menu of the Lyft Driver app.
  2. Tap 'Feedback and Rewards.'
  3. Tap 'Lyft Rewards.'
  4. Tap ‘Elite status protection.'
Once protection is activated, you’ll keep your Elite status for next month. You won't be eligible for status protection again for another three months.
Utah only
The Lyft Portable Benefits Program with Stride Save gives eligible drivers in Utah the opportunity to earn extra dollars to pay for essential benefits like health insurance, retirement savings, and time off.
We’ll also contribute 7% of your quarterly earnings (including bonuses but excluding tips) to your Stride Save account.
Learn more about the Lyft Portable Benefits Program in Utah.
Terms
This program is governed by the Lyft Rewards Terms and Conditions and by the Lyft Terms of Service.

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