Lyft uses cancel and no-show fees to make sure drivers are paid for their time and effort.
Drivers are paid a minimum cancel fee or earn based on the time and distance they drive – whichever is greater.
You can see your per-minute and per-mile rates for each ride on your rate card.
Drivers get a cancellation fee when the passenger cancels the ride, and all these requirements are met:
The passenger's cancellation window has passed
The driver’s making progress to the passenger's pickup location
The driver’s on track to arrive by the estimated arrival time
The minimum cancellation fee amount varies based on the area.
Drivers get a no-show fee when a passenger isn’t at their pickup location. If this happens, drivers should follow these steps:
Tap to arrive at the pickup location.
Wait for the timer to count down to 0:00 without moving from the pickup location.
Contact the passenger or respond to the passenger contacting you.
Cancel the ride by tapping 'Passenger is no-show' and then tap 'Confirm no-show.'
Drivers won't get a no-show fee if they're:
Seattle drivers need to meet more specific requirements to receive a no-show fee.
Health safety cancellations
The CDC updated its guidance for transportation, and masks are now optional in all rides.
Drivers and riders aren’t required to wear a mask during rides, but you can keep wearing one if it makes you more comfortable.
Although you won’t be able to report a rider or driver for health safety reasons, you can still report a ride if you feel unsafe.
Our standard requirements for cancel or no-show fees apply to Shared rides.
Shared ride cancel fees and earnings
If one of your Shared ride pickups is cancelled, here’s how your earnings are calculated:
If the first pickup is cancelled, you’ll be eligible for a cancel fee (as long as it meets our cancel or no-show fee requirements). You’ll receive whichever is greater: the earnings based on the time and distance you drove, or the minimum cancel fee. Your earnings will be calculated using your city’s rate card.
If the second or third pickup is cancelled for any reason, your earnings for the entire Shared ride will be calculated using your city’s rate card. Only the first pickup in a Shared ride is eligible for a cancel fee.
Too many Shared ride passengers
Shared ride requests can now have up to 2 passengers per pickup. If one of your pickups has 2 passengers, the other pickup will have only 1.
We’ll never put more than 3 passengers in your car at one time.
If there are more passengers at a pickup than expected, cancel the ride and tap ‘Too many passengers.’ This won’t affect your acceptance rate, driver rating, or any Ride Streaks.
There may be times when you need to cancel a ride you've already accepted. Examples may be:
You or a loved one has an emergency.
You feel unsafe completing the ride.
At any time, you can contact our Safety Team through the in-app help tab or by using the ‘Contact Us’ button at the bottom of this article.
During a ride, you can connect with an ADT security professional from your app. They provide live support in uncomfortable situations. If necessary, they can alert authorities and share important ride details, like your GPS geolocation and the vehicle’s license plate number.
You've looked for your passenger, tried contacting them, and still can’t see them.
Your passenger is under the age of 18 and not accompanied by an adult.
Your passenger didn’t bring a car seat for their child.
Swipe up on the bottom panel.
Tap ‘Cancel,’ and then select the option that fits your situation.
Lyft's community is diverse, representing differing generations, ethnicities, gender, sexual orientations, and religions. We encourage open-mindedness and mutual respect. Before cancelling a ride, please read more about our Anti-Discrimination Policies. Cancelling a ride after you have already accepted it affects your acceptance rate.
Your acceptance rate is not affected if a passenger cancels or is a no-show.
If a passenger contacts you and says they don't need a ride, ask them to cancel the ride in their app.